Specialist: Quality Assurance

6 days ago

Menlyn Park, South Africa Assupol Full time

Description

Duties & Responsibilities:
**Monitor and report any anomalies on Underwriting system**

Quality check on underwritten cases finalized

Liaise with relevant stakeholders (Service Providers, Re-Insurers)

Monthly exception reporting to manager - anomalies found

**Monitor and report on all Underwriting/New Business administration**

Sampling Exclusion letters when there was a loading

Sampling HIV letters send to doctors for HIV positive client

sampling limits of Liability cases

Sampling underwriting calls for Quality Checks and Customer Experience

**Comply with audit risk requirements**

Assist Snr Manager / Manager on all tasks required for audit purposes

Assist with Underwriting processing pre-audit

Ensure clients are treated fairly throughout the administration process

**Quality Assurance**

Update policies after finalization of High Risk policies

Communicate necessary Process updates with underwriters

Provide monthly exception report to Manager / Supervisor regarding any anomalies

Ensure quality assurance was done to all underwritten cases finalized

Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience)

Contact client for telephonic verification of the Underwritten experience

Special projects as from time to time discussed with Manager

Identify gaps in current processes and recommend process improvements

Report recurring errors

identify root causes to facilitate improvement opportunities

Assist in setting up performance benchmarks and ensure that management information is aligned with benchmarking

Conduct coaching feedback with the team

**Requirements**:
**Formal Education**

3 year Diploma/Degree recognized by the FSCA

Insurance Legislation, RE5 Advantageous

**Experience**

5 years Underwriting experience

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Menlyn

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