Manager: IT Quality Assurance

Description

**Duties & Responsibilities**:
**Leadership**
- Lead, mentor, and manage a team of QA engineers, fostering a collaborative and high-performance work environment.
- Provide coaching and guidance on automation best practices, helping team members improve their skills and knowledge.
- Lead, mentor, and develop the QA team, fostering a culture of continuous learning and improvement.
- Conduct performance evaluations, set clear objectives, and provide regular feedback to team members.
- Identify training needs and provide opportunities for professional growth and skill enhancements
- Manage the workload, schedule, and resource allocation of the QA team to ensure timely delivery of testing tasks and projects.
- Conduct regular performance reviews, set objectives, and identify professional development opportunities for team members.
- Prioritize the use of QA team members and other resources with the required skills and competencies for the achievement of business goals.
- Provides leadership in the recommended resolution and/or escalation of issues that may impact QA team deliverables.
- Ensures timeous delivery of QA team deliverables.
- Identify training needs and provide opportunities for professional growth and skill enhancements.
- Develop and build a community practice that supports a culture of learning and knowledge sharing and improvement opportunities.
- Ensure alignment to frameworks, practices, processes, risk management to minimize and prevent any audit findings in respect of the function and projects executed.
- Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisor

**Quality Assurance Processes**:

- Create and maintain QA Framework.
- Management Reporting on QA Initiatives.
- Ensuring all QA practices, documentation and artefacts delivered are at an industry and organizational standard.
- Oversee the end-to-end QA process, including test planning, execution, defect tracking, and reporting.
- Define and implement QA metrics and KPIs to monitor and report on the quality and effectiveness of testing efforts.
- Drive continuous improvement initiatives within the QA department, identifying areas for process optimization and automation.
- Ensure compliance with industry standards, best practices, and regulatory requirements in all QA activities.
- Lead the design, development, and maintenance of robust, scalable, and efficient automated test frameworks.
- Identify opportunities for automation within the testing process and drive the adoption of automation tools and practices across the QA team.
- Evaluate, select, and implement appropriate automation tools and technologies to enhance testing efficiency.

**Stakeholder Management**
- Collaborate with stakeholders to improve QA team delivery.
- Provide feedback to Senior Management as required.
- Share lessons learned and best practices across various initiatives.
- Act as the primary escalation point of contact for all QA-related activities.
- Work closely with project managers, development manager and development teams to ensure that quality is built into the product from the beginning.
- Collaborate with operations teams to ensure the smooth deployment of automated tests.
- Facilitate cross-functional communication and collaboration to align QA efforts with overall project goals.

**Requirements**:
**Formal Education**:

- Bachelor’s degree/Diploma in computer science, Software Engineering, or a related field
- Certification in QA or test automation (e.g., ISTQB, Certified Agile Tester).
- Certificate in Automation Testing.

**Experience**:

- Minimum 10 years of experience as a Software Tester.
- 2 - 3 years of direct management of a Quality Assurance team.
- Insurance experience will be an advantage
- Minimum 5 years experience in automated software testing.
- 3 years experience of having designed and implemented test frameworks and enhancing existing test processes
- 3 - 5 years experience on driving test strategy, detailed test plan, test cases design, test data management and full-cycle execution management.
- 3 years experience with cloud-based testing environments (e.g., AWS, Azure).

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Menlyn