Quality Manager

4 days ago

Cape Town, South Africa SMEC Full time

**The Role**

To oversee and administer the Quality Management System to ensure compliance and continued certification with the accreditation body

**Key Responsibilities
**Continually **Develop and Implement Business Management Systems**:

- Update management systems, policies, and procedures for the firm
- Update and maintain manuals, documentation, and records.
- Collaborate with corporate functions to implement policies in line with Business management systems
- Conduct internal audits to assess the effectiveness of business systems and identify areas for improvement.

**Quality Assurance**:

- Collaborate with management and the quality team to define quality objectives, metrics, and performance indicators.
- Monitor projects and supporting function activities to ensure compliance with quality standards and contractual obligations.
- Identify quality-related risks for projects and supporting functions.
- Conduct periodic quality audits and inspections to verify compliance and identify opportunities for improvement.

**Continuous Improvement**:

- Facilitate the identification and implementation of continuous improvement initiatives.
- Analyse quality data, performance metrics, and client feedback to identify root causes, trends and areas for improvement
- Recommend and implement process improvements to optimize efficiency and effectiveness.
- Provide training and guidance to staff members on quality-related topics and best practices.
- Foster a culture of quality awareness and promote quality consciousness throughout the organization.

**Client Relationship Management**:

- Assist management in addressing client concerns and complaints related to quality issues promptly and effectively.

**Compliance and Certification**:

- Ensure compliance with ISO standards, relevant quality certifications, and client-specific requirements.
- Prepare for and participate in external quality audits and certifications, as required.

**Training**:

- Responsible for preparing training induction material for new employees.
- Prepare notices and staff confirmations surveys for updates for the Quality Manual and Quality Policy.

**Qualifications, Skills and Experience Required**
- A tertiary qualification is recommended.
- A minimum of 10 but preferably 15 years’ experience in quality management, with a minimum of 5 years’ experience within the consulting engineering industry.
- Accredited ISO Lead Auditor.
- Strong understanding of engineering processes and practices.
- Experience in conducting quality audits, inspections, and implementing corrective actions.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and a commitment to delivering high-quality results.
- Effective communication and interpersonal skills.
- Ability to lead and motivate teams, fostering a culture of quality excellence.

In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.

**How to apply**

**All recruitment activities go through our Resourcing function and currently, this role doesn’t require agency input. Please do not forward resumes directly to SMEC employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.

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