Debt Collection Agent

4 days ago

Pretoria, South Africa Ntiyiso Consulting Group Full time

**Job Purpose**

Contact Centre Agents have access to records of transactions and are required to update and maintain databases of information. The agent will also be required to segment customer responses through a system for client escalation.

**Key Responsibilities**
- Handle numerous inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Ensure you follow the debt collection script provided by the company for uniformity.
- Also, be well-read on company policies and client's policies related matters.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyses the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Selecting an account and access status (debtor type, credit control status)
- Negotiate and ensure accounts payments and meet the collection target.
- Ensure that the debt collection activities are aligned to credit control and debt collection policy
- Referring accounts to the relevant departments (credit control, query, or trace division)
- Working with the credit-control officers and field force to effect credit control policies.

**Minimum Qualifications and experience**
- **Preferred**:_
- National Diploma/bachelor’s degree in commerce, finance, economics, business management, operations management or related qualification.
- Minimum 3 years prior experience in debt collection, customer service and Call Centre or related work experience.
- **Alternatively**_
- Matric Qualification
- Minimum 10 years of referenceable debt collection work experience will be considered.
- **Behavioural Competencies**_
- Proactive self-starter
- Solution and delivery focused
- Experimental and Innovative
- Communication Skills
- Ability to read with comprehension and understanding
- Negotiation Skills
- Attention to detail
- Influencing skills
- Ability to multi-task
- Ability to work under pressure
- Adherence to company values
- Confidentiality and safeguarding of confidential information Technical/ Proficiency Competencies
- Knowledge of municipal policies (credit control and debt collection)
- Ability to obtain customer details from the municipal finance system
- Good understanding of CRM practices and systems, such as APT & Presence Suite systems
- Customer-oriented attitude with professionalism.
- Excellent multi-tasking skills
- Excellent time management skills
- Target management skills.
- Excellent communication and listening skills
- Proficiency in business English and other South African official languages

**Duration of Employment**: Performance-based Fixed Term Contract

Application Question(s):

- Are you available to start immediately?

**Experience**:

- Debt Collection: 3 years (required)

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