Finance Graduates

4 days ago

Pretoria, South Africa Ntiyiso Consulting Group Full time

**Job Purpose**

Contact Centre Agents have access to records of transactions and are required to update and maintain databases of information. The agent will also be required to segment customer responses through a system for client escalation.

**Key Responsibilities**
- Handle numerous inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Ensure you follow the debt collection script provided by the company for uniformity.
- Also, be well-read on company policies and client's policies related matters.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyses the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Selecting an account and access status (debtor type, credit control status)
- Negotiate and ensure accounts payments and meet the collection target.
- Ensure that the debt collection activities are aligned to credit control and debt collection policy
- Referring accounts to the relevant departments (credit control, query, or trace division)
- Working with the credit-control officers and field force to effect credit control policies.

**Minimum Qualifications and experience**
- National Certificate, National Diploma and/or bachelor’s degree in commerce, finance, economics, business management, operations management or related qualification.
- Exposure to debt collection, customer service, call centre, or related work experience will be an added advantage.
- Proficiency in business English and other South African official languages.
- **Behavioural Competencies**_
- Proactive self-starter
- Solution and delivery focused
- Experimental and Innovative
- Communication Skills

**Duration of Employment**: Performance-based Fixed Term Contract

**Education**:

- Certificate (required)

**Location**:

- Pretoria, Gauteng 0183 (required)

Work Location: In person

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