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Debt Collection Agent

3 weeks ago

Pretoria, South Africa Ver-Tex Solutions Full time

Ver-Tex Solutions has established itself as a leading debt recovery company since 2008.

Our company is guided by the principle of respect - respect for our clients, employees, and respect for the people we are collecting from. We handle all our business professionally and effectively.

**Responsibilities**:
**Knowledge and Skills**:

- Proficiency, complete understanding of collections software systems and computer literacy
- Business Acumen, customer profiling capability of understanding customer payment history
- Persuasion and negotiation skills (Adult to Adult conversation), the ability to be able to persuade customers to pay their debts and/or make arrangements to pay them off over a reasonable affordable time period, which may involve using persuasive language or negotiating with customers to find a solution that works for both parties.
- Organizational skills, the ability to manage deadlines and prioritize their workload accordingly.
- Attention to detail, the ability to be detail oriented.
- Conflict management, demonstrate the capability to employ common sense and integrity.
- Dispute resolution, the ability to resolve disputes efficiently and effectively.
- Collection policies and procedures, have a clear understanding of key policies and procedures.
- Call quality assurance delivers a high standard of adherence -98% to call scripts.

**Behavioral and Personal Characteristics**:

- Have a strong passion in achieving results aligned to targets.
- Have a strong commitment to time management.
- Proficient in managing stress and resolving conflicts.
- The ability of being self-led and disciplined.
- Strong focus on achieving results.
- Capable of inspiring and motivating others

**Specifications**:
**Essential (Must have)**:

- Grade 12
- Debt Collections experience.
- As a Collection Agent, you will leverage your expertise to recover outstanding debts while ensuring compliance with the Debt Collectors Act and adhering to the principles of POPI.
- Being registered with the Debt Council offers a distinct advantage.

**Salary offer**:
**Basic Salary, R5500 - PLUS**:

- Basic Salary monthly incentives up to R6500 - guaranteed monthly based on individual performance.
- Monthly commission on rand value collected.
- Monthly incentives on paid Settlements and Electronic payments.
- Monthly and Annual incentives for top performance.

Pay: From R5 500,00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Debt Collection: 1 year (required)