Manager - Welfare and Pensions Management

7 days ago


Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

**WHAT WILL YOU DO?**

**Team Supervision & Workflow Management**
- Lead and mentor a team of pensions administrators
- Assign tasks, monitor performance, and ensure deadlines are met
- Conduct team meetings and training sessions to enhance compliance and service delivery.

**Pension Administration Oversight**
- Ensure accurate processing of pension annuity payments (disability, widow, and child pensions)
- Verify calculations and documentation before approvals
- Resolve escalated queries from pensioners, employers, and medical service providers.

**Compliance & Quality Control**
- Ensure adherence to COIDA regulations and internal policies
- Conduct regular audits to minimise errors in pension payments
- Maintain up-to-date knowledge of legislative changes affecting pensions.

**Customer Service & Stakeholder Engagement**
- Handle complex pensioner inquiries and complaints
- Liaise with pensioners, employers, and government bodies as needed
- Ensure a high standard of service delivery to pension beneficiaries.

**Reporting & Process Improvement**
- Generate performance reports on payment accuracy, turnaround times, and team productivity
- Identify inefficiencies and propose improvements in pension administration processes
- Assist the Welfare and Pensions Manager in implementing best practices.

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date**:15th September 2025**

**Our Commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE**
- Grade 12 qualification/Matric Certificate
- RE1 (Regulatory Examination 1) Certificate
- Bachelor’s degree in Finance, Accounting, Business Administration or related field
- Minimum of 3 years’ experience in pensions administration, preferably under COIDA
- Previous supervisory/team leadership experience is advantageous
- Strong knowledge of COIDA and pension fund regulations
- Leadership & people management - ability to motivate and guide a team
- Financial acumen - understanding of annuity payments and payroll systems
- Problem-solving - ability to resolve complex pension-related issues
- Communication skills - clear and professional interactions with stakeholders
- Attention to detail - ensuring accuracy in pension calculations and records.



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