Team Leader

7 days ago

Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As the Team Leader - Pensions Administration, you will report into the Manager - Welfare and Pensions Management. You will oversee a team responsible for the accurate and efficient processing of statutory pension benefits under the Compensation for Occupational Injuries and Diseases Act (COIDA) and Value-Added Products pension benefits for injured workers, widows, and children. Your role ensures compliance with legislative requirements, delivers excellent customer service and supports the Manager - Welfare and Pensions management in operational efficiency.

**WHAT WILL YOU DO?**

**Team Supervision & Workflow Management**
- Lead and mentor a team of pensions administrators
- Assign tasks, monitor performance, and ensure deadlines are met
- Conduct team meetings and training sessions to enhance compliance and service delivery.

**Pension Administration Oversight**
- Ensure accurate processing of pension annuity payments (disability, widow, and child pensions)
- Verify calculations and documentation before approvals
- Resolve escalated queries from pensioners, employers, and medical service providers.

**Compliance & Quality Control**
- Ensure adherence to COIDA regulations and internal policies
- Conduct regular audits to minimise errors in pension payments
- Maintain up-to-date knowledge of legislative changes affecting pensions.

**Customer Service & Stakeholder Engagement**
- Handle complex pensioner inquiries and complaints
- Liaise with pensioners, employers, and government bodies as needed
- Ensure a high standard of service delivery to pension beneficiaries.

**Reporting & Process Improvement**
- Generate performance reports on payment accuracy, turnaround times, and team productivity
- Identify inefficiencies and propose improvements in pension administration processes
- Assist the Welfare and Pensions Manager in implementing best practices.

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date**:15th September 2025**

**Our Commitment to transformation**:
**WHAT YOU'LL BRING TO THE TABLE**
- Grade 12 qualification/Matric Certificate
- RE1 (Regulatory Examination 1) Certificate
- Bachelor’s degree in Finance, Accounting, Business Administration or related field
- Minimum of 3 years’ experience in pensions administration, preferably under COIDA
- Previous supervisory/team leadership experience is advantageous
- Strong knowledge of COIDA and pension fund regulations
- Leadership & people management - ability to motivate and guide a team
- Financial acumen - understanding of annuity payments and payroll systems
- Problem-solving - ability to resolve complex pension-related issues
- Communication skills - clear and professional interactions with stakeholders
- Attention to detail - ensuring accuracy in pension calculations and records.

  • Team Leader

    2 weeks ago

    Parktown, South Africa MyCalling Full time

    **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. **What would make you a good fit for this role?** - Must be willing and able to work in a shifted...

  • Claims Team Manager

    7 days ago

    Parktown, South Africa HR Genie Full time

    **Claims Team Manager (JB1932)** Parktown, Johannesburg _(Hybrid working model)_ R600 000 R800 000 CTC per Annum Benefits: Medical Aid, Pension, performance-based bonus Duration: Permanent Working hours: 06:30 14:30 (Reporting into Australia) Overview - Experienced insurance Claims Manager required to lead and mentor Claims teams with the support of...

  • Senior Claims Assessor

    7 days ago

    Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As the Senior Claims Assessor, you will be reporting to the Team Leader: Senior Claims Assessor. You will be responsible for adjudicating and processing claims in an effective and efficient manner within the prescribed guidelines set out by Rand Mutual Assurance. **WHAT WILL YOU DO?** **Adjudicate on claims**: - Adjudicate claims...

  • Global Education Center Site Manager

    1 week ago

    Parktown, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The manager is responsible for managing operational aspects of a Global Education Center (GEC). This role ultimately helps students become disciples of Jesus Christ who are leaders in their homes, the Church and their communities. The individual will need to be a seasoned professional with a blend of operational, higher education, job placement, and student...

  • Ifrs17 and Modelling Actuary

    1 week ago

    Parktown, South Africa iPersonnel Full time

    Are you a newly/nearly qualified life actuary who enjoys being part of a team of highly skilled and motivated colleagues? Are you able to relate well to people from different backgrounds and cultures? Are you a thought leader in IFSR17 implementation and want to contribute to one of the most complex undertakings in the history of the actuarial domain? Is...

  • Gm: Business Development

    2 weeks ago

    Parktown, South Africa Rand Mutual Assurance Full time

    As the GM: Business Development and Top 50 you will be responsible for spearheading, providing direction, oversight and management of all new business accounts and the top 50 clients by cultivating and maintaining relationships with key decision makers all new business accounts and top 50 clients. The incumbent will also be required to work closely with key...

  • Senior Restaurant Manager

    1 day ago

    Parktown, South Africa Matched Business Partners Full time

    **Role Summary**: We are seeking a highly skilled and experienced **Restaurant Manager to oversee the full operations of our flagship restaurant in Parktown.**This role requires a dynamic leader with a proven track record in **managing upmarket dining establishments,**a passion for delivering exceptional service, and the ability to thrive under...

  • Real Estate Manager

    1 week ago

    Parktown, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    The Real Estate Manager supports priesthood leaders by providing Meetinghouses, and other facilities for their use to help bring souls unto CHRIST. The position is responsible, for successful completion of Annual Plan targets; implementation of all approved real estate processes; the management of related real estate activities; assessment, training and...

  • Senio Data Engineer

    2 weeks ago

    Parktown, South Africa MJM Recruitment Full time

    Main Purpose of Job To lead the design, development, and governance of the company’s enterprise data infrastructure, transitioning from the current SSIS-based ETL environment to a modern, scalable, Azure-based cloud data warehouse. This role is strategic and collaborative, requiring close engagement with business leaders, BI developers, analysts, and IT...

  • Brand Manager

    1 week ago

    Parktown, South Africa The Vine Partners (Pty) Ltd Full time

    **Main Purpose**: Brand Manager (BM) bridges the gap between the customer and the brand they work for. Their jobs ensure that each touchpoint across the customer journey is engaging, efficient, and effective. Brand Manger uses information from the customer experience to gain insights from the customer’s unique perspective. The goal of a BM is to augment...