Customer Success Executive

4 days ago

Johannesburg, South Africa Blue Robot Pty Limited Full time

Blue Robot is looking for a dynamic tech oriented team member to join its growing world-class Customer Success team who manage all experience activations and reporting for clients from our Johannesburg offices. The position requires daily communication with our agencies and brand clients. You will be comprehensively trained on Blue Robot's product set.

Blue Robot has developed a technology that allows brands to interact automatically with audiences across Facebook, Instagram, Spotify, TikTok, Pinterest, and. Blue Robot shortens the path between creative ideas and execution, leveraging the complete functionality offered by various public and private API’s.

A typical day consists of:

- Educating brands & agencies on Blue Robot's offering by visiting agencies on a weekly basis
- Managing communications with agency & brand & ensuring experience execution is optimal
- Using generative AI for basic copy & content creation
- Reporting on experience activity

**Requirements**:

- Digital marketing experience
- Knowledge of advertising products and advantages
- Ambitious and positive can-do attitude
- Analytical thinking
- Good Time management
- Quick learner
- Good problem-solving skills
- Good numerical skills & attention to detail
- Good verbal and written communication skills
- Social media background - understanding conversational trends and opportunities

Passion for tech innovation

**Benefits**:

- A competitive salary and sales commission incentives
- Flexi-time and remote working
- 1 - 3 month paid sabbatical after 5 years service
- Great working culture with regular office events and team building
- Fun working environment with skilled diverse individuals
- Contribution towards home internet
- Parking
- Contribute to establishing a globally recognised brand
- Opportunity to build your career

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