Customer Success Executive

**About Moove**

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.

Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.

**About the Role**

Customer Success Executive who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

**What You’ll be Doing**
- Driver Behaviour Monitoring (Safety Alerts, Geofence, Excess Mileage, Incidents)
- Enforcement (Immobilisation: Drivers Default and Non-compliance)
- Track Vehicles Daily Status
- Track vehicle maintenance and inspection needs
- Reduction of claims and accidents
- Managing relationships with key stakeholders
- Ensuring compliance is achieved with our telematics units

**What You will need for this position**
- Problem-solving techniques(5WHY and TQM) are a must
- A good first degree in a relevant field
- A minimum of 3 years’ experience.
- contact to drivers in case of the critical alerts
- weekly accident rate
- weekly apprehension rate.
- Degree in any discipline.
- 4 years experience in customer care/support roles for Fleet management and safety for risk
- Experience in the asset-financing & logistics industries is an added advantage.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people.

**Key Metrics**
- contact to drivers in case of critical alerts
- weekly accident rate
- weekly apprehension rate.
- Loss of asset
- weekly issues resolution rate
- drivers compliance and enforcement

**Who You'll Be Working with**:
Directly reporting to our Customer Success Executive, and closely working with our Operations Team.

**About the team**

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

**EEO Statement**: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

**Moove**:Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratise financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.