Control Room Operator

6 days ago

Centurion, South Africa EKS Vehicle Tracking Full time

**Job description**

We are currently recruiting for Control Room Operators to be based at our Head Office in Centurion, Gauteng. The incumbent will be responsible for managing the output of the Control Room. Managing a turn-around time, feedback and completion, call updates, internal and external queries as required for by the company in order to reach its objectives. To be the first in line of contact in emergencies relating to EKS customers.

**Responsibilities**:

- Ensuring that the Control Room remains secure at all times and that no unauthorized persons enter the Control Room.
- Monitoring and manage signals that enter into the secured alert platform. Also, monitoring and controlling alerts.
- Ensuring surveillance/alerts monitors are observed at all times and ensuring that the units are reporting and acknowledges on time.
- Monitoring of all signals triggered by the unit.
- Functioning as a dispatcher to the second line reaction.
- Handling incoming and outgoing calls.
- Performing other duties as assigned.
- Escalating queries to the relevant department.

**Requirements**:

- Grade 12.
- 2 years control room call center experience essential.
- Previous experience in vehicle tracking industry.
- Must be willing to work night shift and on weekends.
- Must be alert and have the ability to think on their feet.
- Excellent problem-solving skills.
- Must be self-motivated and reliable.
- Good telephone etiquette.
- Computer literate.

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- Control Room: 2 years (required)

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