Collections Campaign Specialist
1 week ago
**JOB PURPOSE**:
The Campaign Specialist is responsible for executing the business unit's strategy and objectives by designing and implementing both voice and non-voice campaigns. This role involves monitoring strategies such as calls and SMS, as well as enhancing and tracking performance within the collections environment.
**QUALIFICATION AND EXPERIENCE REQUIRED**:
- Minimum Matric qualification is mandatory.
- Relevant tertiary qualification is an advantage.
- At least 2 years’ collections strategy experience is mandatory.
- Prior experience managing dialler solution software is an advantage.
- MS Office Suite skills - 4+ years'
- Advanced MS Excel - 1,5 years' experience
- PowerPoint skills - 2 years’ experience
- Collection Systems experience e.g.Excalibur
- Strong understanding of Collections Contact Centre operations
**SKILLS AND COMPETENCIES REQUIRED**:
- Ability to work under pressure and meet deadlines.
- Attention to detail.
- Building rapport.
- Excellent organisational, planning and time-management skills.
- Excellent presentation skills and stakeholder collaboration.
- Identify problem areas and solution driven.
- Investigative, analytical and impact analysis skills.
- Strong multitasking and cross-functional skills.
- Strong verbal, written and interpersonal communication skills.
- Structured and detail orientated.
- Taking accountability and responsibility.
**TO APPLY**:
**Job Type**: Permanent
Pay: R15 000,00 - R19 000,00 per month
Application Question(s):
- What is your expected monthly salary?
- How many years of collections strategy experience do you have?
Application Deadline: 2025/03/02
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