Campaign Analyst

Campaign Analyst page is loaded## Campaign Analystlocations: Randburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 5, 2025 (7 days left to apply)job requisition id: R43403# **Job Description**Hello Future, Campaign Analyst Welcome to FNB Personal Segment Advisory and Suites, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in FNB Personal Segment Advisory and Suites you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.The Campaign Analyst plays a critical role in enabling and optimizing customer engagement campaigns across telephony and digital channels. This position focuses on building, executing, and analyzing campaigns to ensure quality, compliance, and alignment with business objectives. **Are you someone who can:*** Identify process improvements i.e., cost savings or efficiency improvements.* Cultivate and manage objective working relationships with a variety of stakeholders i.e., technical, business, project managers and testing analysts in the recommendation of business solutions.* Maintain expert knowledge on relevant legislative amendments, industry best practices and provide proactive advice and solutions to relevant stakeholders.* Manage stakeholder activities including loading of campaigns, issuing of MIS and all related and relevant quality assurance duties.* Drive improvement of campaign performance and successes with regard to target market, quality of data, relevance of offer, customer experience, and customer requirements.* Track and report on client campaigns and initiatives.* Facilitate quality delivery across the various teams by monitoring business requirements.* Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.* Ensure implementation of relevant policies, governance and practice standards across the business* Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.* Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation.* Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.* Improve business decisions by providing accurate and reliable business intelligence i.e., information, together with analysing trends and data.* Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.* Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.* Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.* Maintain up to date knowledge of local and global trends.* Provide thought leadership and expertise.* Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives.**Telephony Campaign Enablement*** Coordinate telephony campaign projects and maintain accurate SharePoint logs.* Serve as liaison between campaign teams and BI for data and reporting.* Configure dialer campaigns and integrate Adobe workflows.* Conduct end-to-end testing to ensure campaign readiness and quality.**Digital Channel Support (Personal Segment)*** Monitor and analyze digital channel performance metrics.* Engage stakeholders to influence outcomes and identify improvements.* Drive initiatives to boost digital sales through targeted campaigns and optimization.**You will be an ideal candidate if you:*** **Qualifications:** Diploma (NQF Level 6) in Marketing, Business Administration or related field.* **Campaign Experience**: Minimum of 2 to 3 years’ experience.* **SharePoint Proficiency:** Comfortable navigating and managing content within SharePoint* **Adobe & Optimise Process Knowledge:** Solid understanding of the optimise and adobe process**You will have access to:*** Opportunities to network and collaborate* A challenging working environment* Opportunities to innovate**We can be a match if you are:*** Adaptable and curious* Analyse complex data sets* Thrive in a collaborative environment**Apply now if you are interested in taking the next step. We look forward to engaging with you**FNB respects your privacy and will process the information you have provided to us in accordance with our privacy noticeThis notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.#Post#FNB#LI-LM8# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**05/12/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .#J-18808-Ljbffr