Payment Channels Manager

7 days ago

Randburg Gauteng, South Africa Metropolitan Revenue Collections Full time R300 000 - R400 000 per year

JOB PURPOSE

  • Responsible for overseeing, analysing, and optimising all payment channels and solutions used across the business. This includes debit orders, EFT, digital payments (including pay-by-link and electronic wallet), and third-party payment gateways.
  • Ensures the organisation has efficient, cost-effective, and high-performing payment options available to customers while maintaining accuracy, compliance, and operational excellence.
  • Provides strategic insights and data-driven recommendations to Operations and Finance on which channels drive the best results for activation, settlements, and customer retention, ensuring the business maximise collections and reduce costs.

QUALIFICATIONS & EXPERIENCE REQUIRED

  • Matric (Grade 12) is essential.
  • Diploma or Degree in Finance, Accounting, Business Management, or related field is preferred.
  • 3–5 years' experience in payment administration, reconciliation, or financial operations.
  • Previous experience in debt collection, call centre, or financial services environment is advantageous.
  • Strong understanding of NAEDO, AEDO, Debicheck, and digital payment gateways.
  • Experience with bank file submissions, EFT reconciliations, and payment gateway management.
  • Proficiency in Excel, data analytics, and preferably SQL or Power BI for reporting.
  • Understanding of compliance and governance frameworks.

KEY RESPONSIBILITIES

  • Oversee all payment platforms (e.g., Debit Orders, EFT, Pay@, EasyPay, PayFast, SnapScan, Ozow), ensure system uptime, and resolve payment-related issues while maintaining documentation and SLAs.
  • Conduct monthly performance reviews, compile dashboards, assess cost-effectiveness, monitor customer behaviour, and advise Operations and Campaign teams on channel optimisation and strategic use.
  • Manage end-to-end debit order loading, tracking, and reconciliation, monitor success/return trends, and implement improvements to enhance debit order hit rates.
  • Perform regular reconciliation across all payment channels, resolve discrepancies, and prepare reports on payment success, cost-to-collect, trends, and forecasted cash flow for Operations and Finance.
  • Identify inefficiencies, implement automation, integrate payment feedback loops with internal systems, and support operations teams with accurate payment process guidance.
  • Ensure adherence to regulatory and client compliance requirements (PCI-DSS, POPIA, FICA), manage vendor relationships, evaluate PSP performance, and collaborate with banks, PSPs, and internal departments.

COMPETENCIES AND SKILLS REQUIRED

  • Advanced problem-solving skills with focus on efficiency and optimisation.
  • Excellent communication, report writing, and presentation skills.
  • Exceptional stakeholder engagement and vendor negotiation skills.
  • High attention to detail with strong processing accuracy.
  • Robust investigative, analytical and impact analysis capabilities.
  • Strong ability to interpret, analyse and present financial data clearly and accurately.
  • Strong business acumen.
  • Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.
  • Tech-savvy, with the ability to work confidently across multiple systems, platforms, and digital tools.

Note: If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: R30 000,00 - R40 000,00 per month

Application Question(s):

  • What is your current monthly CTC?

Experience:

  • Debt Collection (EDC): 1 year (Required)
  • payment administration and reconciliation: 3 years (Required)

Work Location: In person

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