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Director: Operating Excellence
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**Advert reference**: uj_001826 **Advert status**: Online **Position Summary** **Industry**:Education & Training**Job category**:Education and Training**Campus**:Auckland Park Kingsway Campus**Contract**:Permanent**Remuneration**:Market Related**EE position**:EE**Level**:Skilled**Introduction** The University of Johannesburg (UJ) is a vibrant and cosmopolitan institution, guided by its bold UJ Strategy 2035, which emphasises Societal Impact and Sustainability, Global Footprint and Partnerships, and Technology for the Future. Committed to transformative change, UJ’s mission is “To transform and serve humanity through innovation and the collective and collaborative pursuit of knowledge.” The University is guided by the vision of building “An international university of choice, anchored in Africa and the global south, dynamically shaping a sustainable future". **Job description** - The Director: Operating Excellence will be responsible for overseeing the design, implementation, and continuous improvement of operational processes across the Chief Operating Officer’s (COO) domain (Information and Communication Services (ICS), Protection Services, Human Capital Management (HCM), Facilities Management and the Ethics Office).- The role ensures that resources are used effectively, services are delivered efficiently, and operations support the university’s academic and strategic objectives. The role leads efforts to streamline workflows, optimise resource utilization, reduce costs, and enhance service delivery, working across the COO domain to embed a culture of efficiency and innovation.**Responsibilities**: - Lead the development and execution of the business efficiency strategy within the COO domain that aligns with the university’s long-term goals. - Identify key areas for improvement in operational efficiency and resource management within the divisions. - Ensure that all improvement initiatives are managed using best practices in project management, driving accountability and results. - Collaborate with the One PMO Manager in ensuring that business improvement projects are managed through OnePMO. - Implement tools and methodologies (e.g., Lean, Six Sigma, Agile) to optimise productivity and minimise waste in business processes. - Conduct benchmarking studies to identify and implement industry best practices for business improvement initiatives. - Develop and maintain knowledge networks and communities of practice in areas relevant to the domain (e.g. maintenance, capital project management, leadership, cyber security, etc.). - Identify opportunities for cost-saving measures through improved resource allocation, technology integration, and administrative efficiency. - Work with the Finance Department to ensure that financial resources are aligned with business efficiency goals, optimising operational budgets and expenditures. - Support the COO Team is creating a high-performance and continuous improvement culture across the domain. - Collaborate with stakeholders across the domain to ensure business efficiency projects are aligned with institutional priorities. - Develop and maintain systems for tracking performance metrics related to operational efficiency and report progress to the COO and ELG members within the COO’s domain. - Use data analytics and performance dashboards to monitor the success of implemented business efficiency initiatives. - Lead change management efforts to ensure staff members embrace new efficiency measures, focusing on training and communication to foster buy-in. - Identify and manage risks associated with changes to operational processes, ensuring that process improvements comply with university policies and external regulations. - Support the university’s digital transformation efforts by promoting the integration of technology solutions that improve operational efficiency (e.g., automated workflows, data-driven decision-making). **Minimum requirements** - A technical or commercial Masters degree (NQF9). - At least 5 to 8 years of relevant experience in operations of a medium to large organization. - Minimum of 10 years of experience in operational management, cost control, or business process optimization - Extensive experience in managing diverse teams of at least 5 to 10 specialists, professionals or management. - Extensive experience in stakeholder engagement with demonstrated capability to engage across multiple stakeholders both internally and externally. - Must be familiar with theories and practice around business improvement e.g. six sigma, etc. **Competencies and Behavioural Attributes**: - Ability to lead cross-functional teams and manage complex projects across departments. - Ability to focus on long-term business goals while balancing immediate operational needs. - Strong verbal and written communication skills, with the ability to influence stakeholders. - A drive to continuously improve operational processes and implement new technologies. - Ability to manage p
