Team Leader: Publishing
1 week ago
**Job ID**:16786**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Telemarketing Day Team Leader: Publishing**
***A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast paced and dynamic working environment.**
**Your responsibilities would include**:
- Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
- Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
- Managing relationships with internal & external stakeholders to achieve the desired outcome.
- Consistent focus & improvement of client service delivery.
- Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.
- Matric qualification
- Management related qualification [advantageous]
- RE5 Financial Services Board Qualification [advantageous]
- 2 years management experience
- Be willing to commit to continuous learning
- Relevant sales experience
- To be computer literate [MS Office & Intermediate Excel]
- Ability to work independently as well as within a team dynamic
- To be highly driven & motivated
- Excellent communication skills [verbal, written & interpersonal]
- Strong analytical & numerical ability
- High attention to detail & ability to effectively problem solve
- To influence & persuade the relevant stakeholders
- To meet deadlines/targets in a pressurised environment
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