Team Leader

2 days ago

Parow, South Africa The Foschini Group Full time

**Job ID**:16848**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Team Leader - Credit Services**

***A challenging opportunity exists within the Customer Services Department for a dynamic and assertive individual with a willingness to learn.**
***
**Your responsibilities would include**:

- Assisting staff members where necessary
- To ensure that the operating procedures for the department are understood and adhered to
- To ensure that standards / key performance indicators for department are met and periodically reviewed to ensure optimum achievement
- To maximize people productivity by adhering to people management processes inclusive of coaching, audits and addressing disciplinary issues.
- To ensure that company and department policies, procedures and compliance aspects are adhered to.
- Create a positive work environment that promotes employee engagement, retention, and satisfaction.
- Coach and mentor team members to improve performance and promote career growth.
- Collaborate with other departments to develop and implement customer service strategies that enhance the overall customer experience.
- Communicate regularly with team members to provide feedback, reinforce expectations, and identify training needs.
- Monitor and evaluate team performance metrics, identify areas for improvement, and develop action plans to address any gaps.
- Matric
- Previous supervisory experience
- Proven Customer Services experience (at least 2 years in a call centre environment)
- Have working knowledge of credit or retail systems
- Be computer literate (MS Word & Excel)
- Vision, Odyssey & UIP experience preferable
- Be able to work under pressure
- Have excellent communication & interpersonal skills
- Have planning and organizing abilities
- Ability to proactively problem solve
- Have strong attention to detail
- IR experience (desirable)
- Be prepared to work according to the required schedule & shifts of the role

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