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Collections Team Leader

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Parow, South Africa The Foschini Group Full time

**Job ID**:18432**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Head Office**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Collections Team Leader (Perm 108 Flexi)**

**A challenging position exists within the TFG Financial Services Contact Centre for a self-motivated and assertive individual to fulfil a Team Leader role, responsible for leading, managing and coaching a team of agents in a fast-paced environment.**

**The successful incumbent will be responsible for the team’s success by implementing and monitoring individual and team objectives.**

**Responsibilities**:

- **Effective management of individual agents to ensure optimum people productivity by adhering to the relevant people management process (i.e. Employee Relations, Recruitment, etc.)**:

- **Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.**:

- **Consistent focus and improvement on customer services/client service delivery.**:

- **Ensuring that reports are analysed and compiled accurately to provide feedback on individual and overall team performance.**:

- **Completion of administrative tasks timeously and accurately**

**Requirements**:

- **Matric / Grade 12**:

- **Must have Completed the Tomorrows Leaders Program**:

- **Minimum 6 Months Team Leader experience in a contact centre (Advantageous)**:

- **Collections experience advantageous**:

- **Previous dialler, credit or retail system knowledge (Advantageous)**:

- **To be computer literate (MS Office & Excel)**:

- **Excellent communication skills (verbal, written & interpersonal)**:

- **Problem solving & stress management skills**:

- **High level of accuracy and attention to detail**:

- **Analytical & numerical skills**:

- **Ability to work independently as well as within a team**:

- **No disciplines on file**:

- **Minimum PDD score of 3**

**Scheduled Working Hours between: 07h00 - 21h00 (Mondays - Fridays) and 07h00 - 15h30 (Saturdays).