Service Excellence Administrator

2 days ago

Cape Town, South Africa Lewis group Full time

**Key Requirements**:

- Senior Certificate
- Degree in Business Administration, Office Administration (Advantageous)
- Proficiency in Word, Excel, PowerPoint and Outlook (essential)

**Experience**:

- 2 years+ in a socio-economic development environment
- 3-5 years strong administration experience

**Competencies (Knowledge/Skills)**:

- Attention to detail.
- Analytical and problem-solving skills.
- Good organisational skills
- Strong written and verbal communication skills.
- Able to motivate and lead staff.
- Able to communicate professionally at all levels.

**Key Duties (but not limited to)**:

- **Socio -Economic Development**_
- Liaise with branches and beneficiaries regarding donations.
- Liaise with branches & beneficiary organizations for donations deliveries
- Branch donations system authorizations
- Prepare proposal requests from organizations for management review
- Arrange photography of handover
- Update records for Socio -Economic Development reports and BEE Audit
- Ensure all requests /proposals are responded to in writing and records kept
- Follow up on all projects for correct documentation returns/reports.
- Gather relevant Section 18A Tax Receipts for SED spend for Finance Dept
- **Mystery Telephone Shopping**_
- Liaise with team conducting Telephonic Mystery Shopping
- Manage sequence of surveys to meet Operational requirements
- Review of MTS survey reports & divisional average reports
- Send MTS shopping reports for nomination updates
- Ensure that all reports are sent to the manager
- Ensure that all branches, regions, divisions are updated for Ask Africa
- **Mystery Shopping Instore**_
- Provide product details for all brands
- Update global list of new and closed branches

**Service Excellence Campaign**
- Regular review of GEM elements stock holding
- Ensure that GEM items are sent to new branches
- Liaise with branches re GEM requirements.

**General Administration duties**
- Provide assistance and support to other functions in department where required
- Responsible for record keeping and continuous reporting on various projects
- Maintain the Group SED and CSI Website
- Act s media liaison if and when needed
- Arrange and coordinate various awards and hand over ceremonies
- Manage and maintain employee recognition information and database

Application Question(s):

- What is your level of proficiency in Microsoft Office?

**Education**:

- High School (matric) (required)

**Experience**:

- administration: 3 years (required)

Work Location: In person

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