Service Administrator

7 days ago

Cape Town, Western Cape, South Africa Kelly Full time R120 000 - R180 000 per year

SUMMARY
Are you a motivated individual with a knack for organization and a love for technology? We're looking for someone who thrives in a fast-paced retail service environment, where no two days are the same. As our
Service Administrator
, you'll be the heartbeat of our Service Centre-coordinating parts, managing communications, and ensuring every client interaction is smooth and professional.

This role demands someone who's not just detail-oriented, but also people-savvy, tech-curious, and calm under pressure. If you're passionate about service excellence and want to be part of a dynamic team that values integrity, innovation, and collaboration-this is your moment.

Our client is looking to employ
a Service Administrator
based in
Pinelands
RESPONSIBILITIES
ADMINISTRATION**

  • Order parts for warranty and non-warranty jobs within the Service Centre
  • Book all service- related parts
  • Follow up on outstanding parts orders
  • Liaise with all suppliers and procurement when required
  • Follow up on outstanding client payments
  • Administrating Board Level Repairs
  • Management/control of Loan Devices
  • Invoicing and follow-up on payments

SERVICE CENTRE COMMUNICATIONS

  • Dealing with quotes/follow up with clients
  • Assist with client communication to collect/deliver machines
  • Manage the daily Service Centre driver schedule
  • Manage Service Centre support tickets
  • Monitoring of repairs for Individual and clients
  • Arranging and follow-ups on collections /deliveries
  • Doing quotes for technicians

STOCK CONTROL

  • Weekly/monthly stock take
  • Return of all faulty parts to supplier for credit
  • Ensure that annual audit of stock is well prepared in advance
  • Parts to be fitted/ returned/ in stock

MINIMUM REQUIREMENTS

  • Grade 12 / Matric
  • 3 years' Service Administration experience from an IT Retail / Technology/Service Centre environment.
  • Computer literate/ technical orientated
  • Able to multi-task with strong customer/ communication skills
  • Assertive, vibrant, bubby personality
  • Able to work in a busy / pressurised environment

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