Manager - Quality Excellence-Business Process & Service Excellence -Quality Excellence

Design & deliver engaging soft-skills, communication and customer-service training Continuously refresh training content and coaching plans Lead the Ops QA team (coach development, calibration, and quality standards) Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency Report directly to the COO V&A...

*About The Role:Grade Level (for internal use):*11About The RoleWe are hiring an Operations Excellence Lead to build and sustain the operating framework that enables visibility, governance, and continuous improvement across MI Technology's portfolio. This role is not tied to a single program or tool—it is a permanent capability focused onportfolio health,...

Production Manager – Injection Moulding (Crate Manufacturing Industry)Location: Cape Town & JohannesburgIndustry: Plastic Crate ManufacturingAt Quality Crate Manufacturers, we take pride in producing high-quality plastic crates designed for the bakery, dairy, agricultural, and beverage industries. Our reputation is built on precision, durability, and...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We are seeking a highly detail-oriented and experienced Quality Manager to oversee quality assurance and compliance within our 3rd party warehouse operations, dedicated to serving tobacco industry customers. The role will...

We are looking for a motivated and empathetic Customer Excellence Associate to join ThesisAI, a fast-growing US-based AI SaaS company helping students and researchers write smarter.This is a junior or student-level position, ideal for someone who enjoys helping people, communicates clearly, and wants to grow in a dynamic tech startup. The role is hybrid,...

OverviewThe Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK, South Africa, Europe, and India, ensuring consistent quality standards, regulatory compliance, and operational...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Global L&S Execution Excellence Lead to join our team at Maersk. This is a global team with a location-agnostic approach – we welcome applications from talented professionals across locations.WHAT...

Responsibilities:Responsible for maintaining accurate quality control to ensure the on-time delivery of produced products to satisfy the retail customers.Ensuring that modified samples received are efficient for mass production and ease of manufacturing.Quality Assurance Testing Design: develop and validate complex new test methods and procedures for a...

DescriptionResponsibilities:Responsible for maintaining accurate quality control to ensure the on-time delivery of produced products to satisfy the retail customers.Ensuring that modified samples received are efficient for mass production and ease of manufacturing.Quality Assurance Testing Design: develop and validate complex new test methods and procedures...

The roleAn exciting permanent opportunity has become available within Santam Client Solutions, Direct for a Service Quality Analyst (CX) to join the team. The successful incumbent will be based at our offices in Tygervalley, Cape TownWhat will you do?Santam Direct is seeking a dynamic individual to drive operational excellence and enhance customer experience...