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Receptionist (Job Level 13)

2 weeks ago

Stellenbosch, South Africa Stellenbosch University Full time

Duties/Pligte

**Client service and image**
- Receiving clients and visitors in a professional manner.
- Effectively managing access control and monitoring the entrance.
- Effectively managing enquiries.
- Providing basic and accurate information, e.g. knowledge of programme information.
- Correctly referring and directing clients to the appropriate person / venue.
- Presentability and cleanliness of person and ensuring that the reception area is tidy and presentable.
- Accurately and quickly responding to messages received.
- Being aware of all happenings on campus, e.g. courses on campus.
- Taking professional action during a problem situation.

**Communicating with staff and clients**
- Effectively answering, screening, and forwarding incoming phone calls to the applicable staff member or department.
- Assisting with various enquiries and providing basic and accurate information telephonically.
- Professionally managing the switchboard.

**Administration**
- Communicating with staff when packages arrive at reception.

**Occupational health and safety**
- Staying informed about emergency and evacuation procedures.
- Ensuring that first aid training and safety officer training are up to date.
- Managing the first aid kit at reception according to Occupational Health and Safety regulations.

**Ad hoc**
- Assisting the conference division, when needed, with venue-related queries or support.
- Performing other tasks as directed by the line manager.

Job Requirements/Pos Vereistes
- Matric (NQF 4) with at least three years' work experience in a customer facing role.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Professional appearance and demeanour.
- Excellent telephone etiquette.
- The ability to communicate clearly and professionally in English with all clients.
- The ability to work independently as well as in a team.
- Contactable work-related references.
- Computer literacy, with proficiency in MS Outlook, Word and Excel.
- Proficient in Microsoft Teams.
- Willingness to work shifts.
- Willingness to provide extra services as required from time to time

Recommendation/Aanbeveling
- Fluent in at least one additional official South African language.