Product Support

2 weeks ago


Witbank, South Africa KOMATSU SOUTHERN AFRICA Full time

**INTRODUCTION**:
**QUALIFICATIONS**:

- Trade Certificate

**EXPERIENCE**:

- 4 - 6 years working experience.
- 2 years supervisory experience (an advantage).
- Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment.

**SPECIFIC KNOWLEDGE REQUIREMENTS**:

- Valid Driver’s License
- MS Excel (Intermediate)
- SAP - Advanced
- Microsoft Word and PowerPoint
- CSS Portal KMG

**SUMMARY DESCRIPTION OF ROLE**:

- Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock, and other resources
- Collates all informative materials, Komtrax registration forms, warranties, and manuals.
- Conducts delivery inspection of machines.
- Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
- Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
- Discusses the inspection report with the customer, with specific reference to deviations and impact.
- Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
- Plans for the modification of equipment.
- Oversees warranty repairs that may be required at the site.
- Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
- Drives after-market parts sales through effective technical advice.
- Monitors modifications for quality and operational issues.
- Submits machine down notice (MDN) and machine up notice (MUN) as required.
- Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
- Monitors the Komatsu machine hours in conjunction with the component hours.
- Compiles and utilises reports to improve parts and service sales to the customer.
- Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

[Not translated in selected language]

**Job Types**: Full-time, Permanent

Work Location: In person



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