Lodge Manager

2 weeks ago

Stellenbosch, South Africa Host Agents Holiday Rental Management Full time

**Key Responsibilities**:

- Greet and register guests
- Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints
- Assign duties to workers and schedule shifts
- Coordinate front-office activities of lodges, and resolve problems
- Confer and cooperate with other managers to ensure coordination of lodge activities
- Collect payments, and record data pertaining to funds and expenditures
- Manage and maintain temporary or permanent lodging facilities.
- Observe and monitor staff performance in order to ensure efficient operations and adherence to facility policies and procedures
- Train staff members in their duties
- Inspect guest rooms, public areas and grounds for cleanliness and appearance
- Prepare required paperwork pertaining to business functions

**Requirements**:

- Proven experience in hospitality management, preferably in the short-term rental industry
- Excellent communication, reporting and interpersonal skills
- Strong leadership abilities with the ability to motivate and inspire a diverse team
- Exceptional organizational and multitasking skills
- A passion for providing exceptional customer service
- An acute ability to troubleshoot and be solution-oriented

**How to Apply**:
**Job Types**: Full-time, Permanent

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