Operations Manager

2 days ago

Stellenbosch, South Africa Singita (Pty) Ltd Full time

Key Responsibilities

The main role of the Singita Premier Wine Direct (SPWD) Operations Manager is to be responsible for important strategic development, analytical and cross-department projects that help the expansion of Singita’s extensive wine program; as well as contributing heavily to the day-to-day operations.
- Reports to the SPWD General Manager.
- Support and understudy to the SPWD General Manager.
- Work across geographies, cultures, functions, and seniorities.
- Coordinate with departmental heads to guide business change projects.
- Offers leadership, coordination, accountability, encouragement, and training to lodge sommeliers as guest-facing team members bringing to life the unique-to-hospitality deep wine focus.
- Ensures that SOPs are trained, implemented and maintained across the properties’ service and administrative spectrum.
- Engages directly in managing wine inventories, stock-counts, sommeliers, and wine steward teams across the conservation properties through an inspirational approach.
- Assist with wine replenishment planning across properties.
- Support Sommelier teams’ administration, training, and accountability.
- Support service to ensure that all guest-related requirements are met timeously and efficiently.
- Oversee the development of the export wine consignments channel.
- Scrutiny of wine consumption analyses to identify opportunities to improve efficiency.

Skills & Experience
- At least 5 years of experience in project management, consulting, finance, or operational roles, ideally with multi-market experience.
- Bachelors' degree
- A keen passion for wine and a willingness to learn from the very best --- preferably having completed Cape Wine Academy Diploma or WSET 2 certification or plans to complete in immediate future.
- Successful completion of WSET 3 will be a requirement if appointed.
- Strong written and verbal communication skills to provide an exemplary engagement with guests, team members and suppliers alike.
- Excellent stakeholder management required.
- Experienced with a high capacity to manage multiple complex; projects, operations, and people simultaneously while delivering high-quality outputs.
- Strategic, operational, and cross business projects that result in improved customer acquisition, retention, and credit performance. (Commercially minded).
- Coordinate with departmental heads to guide business change projects.
- Ability to learn and work in a fast-paced and challenging environment. Confident, proactive, and positive outlook. Ability to work independently and as part of a team.

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

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