Client Relationship Manager

3 days ago

Claremont, South Africa YMA Consulting Full time

Develop relationships with assigned consumers and maintain them to ensure that the company’s service is up to standard. Ensure that clients. Adhere to the relevant systems / policies / procedures which are put in place, to provide satisfactory service throughout the region.

**Responsibilities**
- Encouraging consumer retention and consumer loyalty
- Constant communication with consumer throughout the consumer life cycle
- Capture all required information at key points in the consumer life cycle
- Work closely with all departments to ensure the work is completed throughout the consumer’s lifecycle.
- Communicate effectively with the Management
- Obtain and follow-up on possible new leads / referrals and pass them on to the relevant person / sales department
- Provide feedback on service ratings from clients on a monthly basis
- Communicate effectively with Management if problems arise during site visits
- Escalate any concerns or queries to the relevant person, if necessary
- Creating reports that include numbers of clients, their feedback from the service ratings and as well as complaints and compliments
- Ensure that client escalations are implemented on an annual basis or as necessary
- Assist operations, where possible and within reasonable boundaries
- Monitor performance and flag potential issues

**Requirements**:

- Minimum matric (Not Essential), a relevant diploma or degree will be advantageous
- Minimum 1 years working experience in a similar role
- Debt Review Experience Essential**:_1+ Year Experience_**:

- Active listening, Teamwork, Responsibility, Dependability, Leadership, Motivation, Flexibility, Patience.

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants being considered for the vacancy will be contacted.

**Salary**: From R5,000.00 per month

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