Onboarding Manager

1 week ago

Claremont, South Africa Conova Full time

Our client in the financial sector are looking to expand their team.

The Onboarding Manager is responsible for leading a team who support client onboarding and client care issues. The Onboarding Manager is required to have project and team management, customer facing and stakeholder management experience.

**Responsibilities**:
**People**
- Manage the training needs, career progression, work and priorities of a team of analysts within agreed parameters in order to support business objectives.
- Comfortably manage senior clients on product demonstrations and status updates.
- Actively encourage a culture of continuous improvement through new ideas.
- Work closely with Management to highlight onboarding and client care issues.

**Process**
- Track the status and timelines of all clients from start to finish of each onboarding.
- Ensure that all activity reflects a defined process and is undertaken within set parameters.
- Demonstrate knowledge of Private funds and their structures in order to onboard new clients in a timely and effective manner.
- Support other Senior Analysts as required.
- Identify areas for process improvements in order to maximize the efficient processing of all duties.

**System**
- Maximize the use of technology in all processes in order to control risk and improve efficiency.
- Understand the system design and how it is applied. Suggest technology improvements in pursuit of efficiency.

**Management**
- Manage and support a team of on boarding analysts.
- Support the measurement and reporting of performance using well considered indicators.
- Project Management, ITIL and KYC qualifications are preferred but not essential
- Project management and stakeholder management experience would be beneficial
- Fluent spoken and written English
- Presence and confidence when managing staff
- Methodical with an organized and self-starting approach to work
- Good working knowledge of Excel and be technology driven
- Experience dealing with clients and stakeholders

Will Also:

- Oversee a competent and knowledgeable team who meet or exceed clear metrics
- Continuously improve systems and processes that are understood by all staff
- Deliver clear customer onboarding timelines and consistent experiences

**About you**:
***
We are one, global team who live by our culture and demonstrate The companies values in everything we do. We hire people who:

- Work efficiently and accurately within defined processes
- Proactively suggest process & system improvements to maximize efficiency
- Take initiative and are approachable to all staff
- Are excellent communicators, self-starting & capable of work with light supervision
- Are competent & knowledgeable team members who understand both system and process
- Maintain strong relationships with management, ensuring discretion is adhered to at all times

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