Project Operations Manager
2 weeks ago
**People**
- Recruit and retain productive staff who adapt well to the clients culture.
- Monitor and maximize the productivity of all Tax Team staff.
- Ensure that all staff are working within the specified processes.
- Interact with clients, lawyers, investors, and administrators effectively and professionally.
- Work with the Operations Director to identify and support the productivity and training needs of colleagues and, occasionally, clients within agreed timescales.
- Actively encourage a culture of continuous improvement through new ideas.
- Clearly own the local delivery of our services in the view of clients and your team members.
**?Process**
- Ensure that all FATCA-CRS and Withholding Tax activity is undertaken within a systemized and defined process.
- Continuously improve the efficiency, control, and timeliness of our delivery.
- Deputize for the Group Operations Director in their absence.
**?Project Management**
- Scope the annual delivery of the FATCA service as a project involving all relevant stakeholders
- Develop an appropriately detailed project plan to monitor and track progress
- Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels
- Manage changes to the project scope, schedule and costs
- Measure performance using appropriate project management tools and techniques
- Report and escalate to management as needed
- Create and maintain appropriate project records.
- Use and continually develop leadership skills
**?System**
- Maximize the use of technology in all operational processes in order to control risk and improve efficiency.
- Understand the system design and how it is applied.
- Suggest technology improvements in pursuit of efficiency.
- Act as the central point of contact for TIDR process maps and guides relating to the Tax services.
- Chartered Tax Advisor exams completed or in substantial progress
- Project Management qualifications such as PRINCE 2
**Will also expect**:
- Minimal task backlog
- Team Utilisation at or above target
- Reporting delivered consistently, accurately and on time
- Pro-active client contact with demonstrable expertise
- Continuously improving systems and processes that are understood by all staff
**About you**
**We are one, global team who live by our culture and demonstrate The clients values in everything we do. We hire people that show**:
- An ability to work efficiently and accurately
- Proactivity in suggesting processes & system improvements to maximize efficiency
- The ability to take initiative and are approachable with staff
- Excellent communicating, self-starting & capability of working with light supervision
- Confidence in maintaining strong relationships with management, ensuring discretion is always adhered to
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