Airbnb Super Host

1 week ago

Cape Town, South Africa Magnetic BnB Full time

**We're Hiring: Communications Liaison (Guest Experience & Operations Support)**

Cape Town | Full-Time | Shift-Based (07:00 - 23:00)

Are you a strong communicator with a passion for hospitality, problem-solving, and smooth operations? We're looking for a Communications Liaison to join our dynamic team in managing short-term rental properties across Cape Town.

**About the Role**:
As the Communications Liaison, you'll be the central hub of guest communication, ensuring inquiries and requests are handled promptly, issues are escalated effectively, and operations run seamlessly. You’ll play a vital role in delivering top-tier guest experiences while supporting internal coordination across departments.

**Key Responsibilities**:

- Respond to guest messages and calls within 1 hour during your shift.
- Vet guests before confirming bookings (especially those with no or poor reviews).
- Send check-in instructions, confirm guest details with building management, and ensure smooth arrivals.
- Coordinate guest issues with the Operations team and follow up to ensure resolution.
- Monitor electricity usage and assist guests with top-ups.
- Liaise on reservation changes, reviews, and occupancy gaps.
- Manage long stays and owner stays (cleaning schedules, Trello tracking, etc.).
- Track cleans, gifts, and other guest-related expenses for monthly reports.
- Maintain lockbox security protocols and listing accuracy.
- Assist in camper cot/high chair rentals and ensure updates are logged.

**What We’re Looking For**:

- Excellent written and verbal communication skills.
- Strong sense of accountability and attention to detail.
- Proactive and solutions-focused mindset.
- Comfortable with tech tools (Trello, Google Drive, Hostfully, Airbnb platform).
- Experience in hospitality, guest services, or property management is a plus.
- Ability to work shifts between 07:00 and 23:00, with emergency phone availability.

**Shift Times**:
Shift 1: 07:00 - 16:00

Shift 2: 16:00 - 23:00

Shifts are rotational.

**Why Join Us?**

Be part of a tight-knit, growing hospitality team.

Learn the ins and outs of property management.

Make a real impact on guest experience in one of the world’s most beautiful cities.

Pay: R9 000,00 - R10 000,00 per month

Application Question(s):

- Suggest some manners in which you would deal with a guest who is unhappy?

**Experience**:

- Airbnb: 1 year (required)

License/Certification:

- Drivers License (required)

Work Location: In person

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