Customer Service Host

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available

**.

Who we're looking f**

orWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soa

r.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordina

**ry.

Why we need**

youWe're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vis

ion.

As a Customer Service Host, you'll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the

**game.

What you'll be**

doingAs part of your role, your responsibilities will in

• clude:Providing world-class customer service by responding to customer queries by telephone, email, and online
• chatsProcessing and resolving incoming and outgoing contacts in a multimedia envir
• onmentProcessing pertinent information into relevant dat
• abasesCompletion of tasks assigned during
• shiftCustomer relationship building and management as well as cross selling products and se
• rvicesProblem solving tasks during
• shiftHandling and taking full responsibility for customer related q
• ueriesExcellent time management and adherence to sc
• hedulePerforming extra tasks given by managers / shift supervisors as re

quired

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business obje

**ctives.

Essential skills you'll bring to t**

he tableThe necessary skills that we require for this role

• include:Clear and concise verbal and written communicatio
• n skillsThe ability to handle complex interactions clearly and eff
• ectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shar
• ed goalsExceptional attention to detail, ensuring high standards of quality in all inte
• ractionsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic si
• tuationsMatric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience
• requiredMust be available to work 24/
• 7 shiftsMust have reliable t

**ransport

Desirable skills you've got up yo**

ur sleeveIt would be great if you also have some of the followin

• g skills:In-depth knowledge of sports betting markets, including odds calculation, betting types and mark
• et trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry re
• gulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal
• standardsExperience in developing and executing customer retention s
• trategiesExpertise in managing multiple customer contacts simult

**aneously.

Our values are non-n**

egotiablesOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our cultur

e forward.

These compet

• encies are:A
• daptabilityOwnership and acc
• ountabilityInitia
• ting actio
• nResilienceTeam
• orientati
• onIntegrit

**yInnovation

What you**

'll get backWe offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. Th

• is includes:We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance
• your career.Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your ful
• l potential.Our Employee Assistance programme offers a variety of benefits which you and your family can b
• enefit from.Competitive
• RemunerationFre
• e Daily MealFree Mass
• ages On-siteFree
• On-Site GymGrou
• p Life CoverFuneral
• Fund BenefitFinancial Service
• s AssistanceCurro School
• Fees BenefitIncome Continua
• tion BenefitLeaders
• hip TrainingRe
• ferral BonusMedical
• Aid SubsidyFree Sl
• eep CoachingOn-
• site BaristaRetirement Ann
• uity Subsidy

**Team socials

Be part of that Superc**

lass feeling.At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are

in the Group.

It's all about putting your experience first and ensuring honesty and fairness

in all we do.Here, your growth is supported and your contrib

utions v

alued.

Game on