People Services Intern

Looking for an internship that will provide you with an experience like no other?

We are seeking a highly motivated and enthusiastic People Service Intern to join our People Service team.

What will the programme look like?
The People Services representatives provide first point of contact to colleagues and managers for all People transactional inquiries such as People policies, processes and programs where self-service is either unavailable, or where the query cannot be resolved through the self-service channel available. Handling Tier 1 inquiries and issues and providing service directly or ensuring proper follow through by Tier 2 team. This role also assists in maintaining knowledge base - record and document colleague interactions and create and utilize standard processes and or knowledge articles to respond consistently to inquiries.

Key Responsibilities

Summary of the Role
- Respond and/or process colleague and manager inquiries and requests on basic transactions regarding People policies, and procedures and programs; personnel changes into our systems e.g. new hire related data, colleague transfers, promotions, salary increases, work schedule, work location, name and address changes, annual. Leave, leave of absence, benefits & reward, terminations etc. in writing or via telephone, as appropriate using the agreed upon knowledge documents and processes
- Direct colleagues and line managers through queries via self-service, redirection to appropriate sources of information or through available policies and Knowledge Hub
- Support People colleagues regarding the processing of People policies, procedures and programs; partner with other People colleagues to resolve issues for where additional information is required.
- Determine which queries require specialist support and escalate complex enquiries to appropriate parties and keep informed of multiple policies and legacy terms and agreements to ensure advice and administration is appropriately actioned
- Embrace and use People Services technology to track colleague cases and resolutions and file relevant data and files appropriately

What will make me successful?
- Must have completed grade 12 / Matric
- Must have completed a Human Resources degree
- HR related experience with experience working in a Shared Service Centre is preferred
- Demonstrated experience delivering exceptional customer/colleague service; sometimes under tight timeframes
- Knowledge of general HR processes and practices and ability to interpret them towards a case
- Knowledge of HRIS and case management systems preferred
- Ability to perform a range of routine HR administration duties through experience in generic administration activity e.g. data processing, record management, minute taking etc.
- Strong verbal and written communication skills
- Good organisation and problem-solving skills
- Ability to accurately enter and manage sensitive data and confidential matters
- Ability to deal with difficult conversations and interactions with colleagues
- Tech Savvy with experience with basic Microsoft Office functionality (e.g. Word, Excel, Outlook)

Office Location
Midrand Office - This is a hybrid role, three days per week at the office

What can I expect from the process?
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you’ll be invited to an Assessment Centre

Function

People

Country

South Africa

Office Location

Johannesburg

Work Place type

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.