International Operations Specialist, International Ops

5 days ago

Johannesburg, Gauteng, South Africa International SOS Government Medical Services Full time R250 000 - R400 000 per year
Overall Purpose of the Role

Join a dynamic, purpose-driven team where your ability to coordinate medical, security, and logistical support makes a real difference in people's lives. As the first point of contact for clients and subscribers, you'll play a vital role in delivering swift, accurate, and compassionate assistance-24/7. You'll collaborate with expert teams across operations, medical, and security to resolve complex situations and ensure a seamless experience for our members. This is more than a job-it's an opportunity to be part of a global mission that values empathy, excellence, and teamwork.

Key Responsibilities

Service Delivery
  • Respond to client requests with professionalism and empathy, ensuring timely and effective assistance.
  • Collaborate with medical and security teams to coordinate services.
  • Accurately document cases and manage them with urgency and care.
  • Communicate logistics clearly and follow billing procedures.
  • Escalate cases when needed and seek feedback for service improvement.
Other Duties
  • Build positive relationships internally and externally.
  • Promote company values and maintain a clean, safe workspace.
  • Participate in training and contribute to team development.
  • Perform additional tasks as assigned.
Occupational Health & Safety
  • Promote safe work practices and ensure compliance with OH&S policies.
  • Participate in inspections, training, and incident reporting.
  • Maintain equipment and act as a safety role model.
Requirements

Skills & Knowledge
  • Strong operational and logistics capabilities with excellent multitasking and prioritization skills.
  • Exceptional customer service mindset with the ability to understand and respond to complex requests.
  • Resilient under pressure, detail-oriented, and quick to grasp situations and requirements.
  • Clear, confident communicator-both written and verbal-with strong situational awareness.
  • Collaborative team player with solid IT proficiency (Microsoft Outlook, Word, etc.).
Core Competencies
  • Integrity & Ethics: Trusted, honest, and aligned with company values.
  • Operational Excellence: Detail-focused, responsive, and committed to high-quality service delivery.
  • Communication: Proactive, clear, and informative in all interactions.
  • Drive & Energy: Results-oriented, persistent, and enthusiastic.
  • Teamwork & Adaptability: Works well across diverse teams and environments.
Experience & Qualifications
  • 1-2 years in logistics or customer service (call center, travel, or healthcare experience preferred).
  • Completed secondary education (Matric/Grade 12); tertiary education is a plus.
  • Fluent in English; additional languages are an advantage.
Work Conditions
  • Shift-based role with occasional overtime, depending on operational needs.
Be the Difference - Join Our Global Response Team

Step into a role where every call matters. At International SOS, you'll deliver life-saving support across medical, security, and logistics-24/7. Collaborate with expert teams, solve urgent challenges, and make a real impact on people's lives worldwide.

Ready to make a difference? Apply now.

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