Billing Manager

POSITION OVERVIEW:
**Job Title**: Billing Manager

**Job Type**:Full-Time, Permanent

**Location**: Onsite, Cape Town (US hours)

**About Us**:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

**Position Overview**:
POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Oversee day-to-day billing operations, including invoicing, collections, and accounts receivable management.
- Ensure timely and accurate processing of customer invoices, credits, and adjustments in accordance with contractual terms and billing schedules.
- Recruit, train, and mentor a team of billing specialists, providing guidance, coaching, and performance feedback to support professional growth and development.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.
- Develop and implement best practices, standard operating procedures (SOPs), and controls to streamline billing processes, eliminate inefficiencies, and reduce errors.
- Identify opportunities for automation, system enhancements, and workflow improvements to enhance billing accuracy and efficiency.
- Serve as a primary point of contact for billing inquiries, escalations, and dispute resolution from internal and external stakeholders, including customers, sales teams, and account managers.
- Build strong relationships with customers and internal teams to understand their needs, address concerns, and ensure satisfaction with billing processes and services.
- Ensure compliance with revenue recognition principles, accounting standards, and regulatory requirements (e.g., ASC 606, GAAP).
- Prepare and analyze billing-related reports, metrics, and KPIs to track billing performance, aging receivables, and cash flow projections.
- Collaborate with IT and finance teams to implement system upgrades, enhancements, and integrations as needed.
- Maintain up-to-date knowledge of billing regulations, industry standards, and compliance requirements related to billing and revenue recognition.
- Support internal and external audits by providing documentation, explanations, and support related to billing processes and transactions.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Bachelor's degree in Accounting, Finance, Business Administration, or related field required
- CPA or relevant professional certification preferred.
- Proven experience in billing operations, accounts receivable management, or related financial roles, with a minimum of 5 years of managerial experience.
- Strong understanding of billing principles, revenue recognition standards, and accounting practices (e.g., ASC 606, GAAP).
- Proficiency in billing software systems, ERP systems, and Microsoft Office Suite.
- Excellent leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams.
- Exceptional communication, negotiation, and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
- Analytical mindset with strong problem-solving skills, attention to detail, and the ability to prioritize tasks and meet deadlines.
- Demonstrated ability to drive process improvements, implement controls, and optimize billing operations to achieve organizational goals.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:

- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regard