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Customer Service

3 weeks ago

Gauteng, South Africa The Right Company Full time

**CUSTOMER SERVICE / KEY ACCOUNT MANAGER(EE) - WEST RAND - R30000 to R35000 plus benefits**
**HOSPITALITY SALES EXPERIENCE NECESSARY**
Our client, a large FMCG company based on the West Rand are looking to appoint a Key Accounts Manager to their team.
Must have previous Hospitality industry experience
Main duties will include but will not be limited to:
Lead generation and prospecting
Lead generation through referrals
Responsible for the growth of new and current business
Schedule and execute training at customer sites and provide regular follow up and refresher training to customers as required
Ensure all customers are adequately stocked at all times
Provide Management with weekly progress reports
Plan and execute visits to all existing accounts in the territory on a regular basis
Identify, communicate and help resolve any service issues or customer complaints
Develop close working relationship with customers
Other duties as assigned
Exceptional customer service orientation with strong follow-up and feedback skills
Strong sales ability with proven sales track record
Proven ability to build relationships at all levels of an organisation, coupled with strong people skills
Ability to train and communicate at all levels, including but not limited to company presentation, demonstrations and product knowledge, Strong financial acumen, including but not limited to calculating margins and interpretation of financial reports
Report writing skills and analysis of current sales to identify opportunity areas and feedback to all involved parties
Clear, concise written and verbal communication skills
Grooming and appearance to reflect the brand equity
Ability to inspire and motivate colleagues
Excellent listening skills
Cares about the needs of clients and genuinely has a desire to serve them
Establish a rapport and gains trust from customers, has empathy.
Proactive/Problem Solver
Builds & Maintains Relationships
Honest, trustworthy and has integrity
Presentable/Articulate
Perpetual positive attitude and enthusiasm
Qualifications and experience required:
At least 3 years in a sales role
Recognised sales and marketing and/or food and beverage and/or hospitality qualification (NQF 5 or higher) - Highly beneficial
Grade 12
Please send updated CV together with a recent, professional head and shoulders photograph
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE

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**Salary**: R30,000.00 - R35,000.00 per month

Ability to commute/relocate:

- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (preferred)