Customer Service Assistant
1 week ago
**CUSTOMER SERVICE COORDINATOR (Service Centre) - WEST RAND - R15000**
**(Suppliers of Catering Equipment)**
The Right Company are currently looking for a Customer Service Coordinator for a FMCG client on the West Rand
The duties will include but will not be limited to:
- Assists the technicians in raising of quotes and the creation of job cards
- Manages and reports on the progress of all repairs undertaken
- Provides dealers and end-users with feedback with respect to all work undertaken
- General administration and coordination with respect to service calls in the Service Centre
- Maintain a database of all workshops related information
- Creation of all order numbers for repairs sent to suppliers
- Contact customers for “Go-aheads” and follow ups on outstanding jobs with dealers.
**Requirements**:
- Grade 12/Matric
- Tertiary qualification highly beneficial
- At least 2 - 3 years customer service experience
- Computer literate
- High energy levels
**Skills**:
- Able to work in a team
- Excellent command of the English language
- Excellent communication skills
- Excellent telephone skills
- Excellent interpersonal skills with the ability to handle pressure
- Attention to detail
- Able work under pressure
- Good time management skills
- Dependable individual
- Must be calm, level-headed and be able to work under pressure
- Be able to multi-task and meet tight deadlines
- Must be able to make decisions and react quickly to problems
- Have good written and oral communication
- Must be able to build good relationships with customers
Please send updated CV in WORD together with a recent, professional head and shoulders photograph and recent references
**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE
**Salary**: R15,000.00 per month
Ability to commute/relocate:
- Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
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