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Customer Service and Sales Representative

3 weeks ago

City of Johannesburg Gauteng, South Africa Qunu Staffing Full time

**As a Customer Service and Sales Representative, you will**:

- Handle all customer service tickets (product enquiries, sales leads, and complaints) from our website and social media channels and provide appropriate solutions and alternatives.
- Generate and follow up on sales leads though our CRM system.
- Identify and assess customers’ needs to achieve customer satisfaction.
- Build sustainable relationships of trust through open and interactive communication with both customers and team members.
- Meet personal/team sales and customer service targets.
- Assist with placement of orders, refunds, or exchanges.
- Coordinating between departments and operating units in assisting with day-to-day sales and administrative duties as required.

**Requirements**:

- We need agents that speak proficiently in one of the three different languages (French/German/Spanish) as well as English.
- Track record of over-achieving on set targets (customer service and sales targets).
- Ensure customers always enjoy a great brand experience with exceptional customer service.