Ict Point of Sale

**Reporting to the**: ICT Service Delivery Manager

**Key responsibilities will include but are not limited to**:
**ICT Systems Maintenance**
- Installation of LAN points for point-of-sale devices
- Planning for the installation of point-of-sale devices, on and off-site, during office hours to reduce out of office hour requirements
- Ensure all Wi-Fi (Wireless) systems are operational
- Ensure all supporting integrated systems are operational
- Install test and ensure the prompt provision of all telecommunications, data-networks and IT equipment to clients
- Develop a plan of regular preventative maintenance of all cabling, patch rooms and ancillary infrastructure systems
- Perform regular documented maintenance and performance tests of all cabling and ancillary infrastructure systems
- Liaise with the point-of-sale product vendor for maintenance, support, hardware swap outs, etc.
- Responsible for procurement and installation of new point-of-sale devices
- Responsible for assisting in the training of new POS users

**Operational Support**
- Ensure that all ICT services provided by external service providers are operational and report all risks and potential failures
- Monitors the work of outside contractors to ensure set standards are adhered to and all work is conducted in a safe and respectful manner ensuring no damage to existing infrastructure
- Identify and report risks to the ICT Service Delivery Manager
- Provide on-site and off-site IT and ICT hardware and software support to users and clients
- Facilitate the access of contracted service providers to secured venues
- Ensure that all work performed is documented and logged accordingly
- Ticket Management - ensure tickets are logged and resolved within SLA

**Desktop Support**
- Interact with numerous computer platforms in a multi-layered client server environment
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs remedial repairs on computers, laptops, printers, and any other authorized peripheral equipment
- Customize desktop hardware to meet user specifications and business standards
- Performs work in compliance with specified warranty requirements
- Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper parts levels

**Project Management**
- Compilation of project scope and specification
- Project procurement
- Project delivery within scope and timeline

**Minimum Qualifications and Experience**:

- Matric or equivalent (NQF Level 4)
- Relevant Technical Certifications
- Those with a business or non-technical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
- 2 - 3 years relevant experience in an ICT or Integrated Systems environment preferably in the hospitality industry
- Operational experience at a technician level
- Strong cabling and computer literacy skills
- Experience with fibre optic, RJ45 Ethernet, RJ11 Twin Pair telephony cabling and equipment, wireless technologies in a production environment

**Skills and attributes**:

- Well-groomed with a vibrant personality
- Stress resistant & flexibility
- Excellent Communication Skills
- Extensive client networking and relationship building skills
- Able to provide clear and effective communication of ideas, processes, and targets
- Innovative thinker
- Communication & Conflict handling skills
- Time management
- Quality driven
- Inspiring personality
- Problem solving and Analytical Skills

**Must be able to work abnormal hours (weekends and public holidays).