Ict Technician

**The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience. Installation, maintenance and removal of other ICT infrastructure such as switches, cabling, cabinets, computers and point-of-sale machines. The role will be exposed to a number of technologies and best practices as the department supports an extensive infrastructure, internal staff and event customers. Given the size of the complex, the ICT Technician spends a significant amount of time on the floor in the venue and this is not a desk bound position. The operational hours are largely dependent on the events taking place which does at times require one to work over the weekends or late / early shifts.

**Reporting to the**: ICT Service Delivery Manager

**Key responsibilities will include but are not limited to**:
**ICT Systems Maintenance**
- Installation of LAN points for point-of-sale devices
- Planning for the installation of point-of-sale devices, on and off-site, during office hours to reduce out of office hour requirements
- Ensure all Wi-Fi (Wireless) systems are operational
- Ensure all supporting integrated systems are operational
- Install test and ensure the prompt provision of all telecommunications, data-networks and IT equipment to clients
- Develop a plan of regular preventative maintenance of all cabling, patch rooms and ancillary infrastructure systems
- Perform regular documented maintenance and performance tests of all cabling and ancillary infrastructure systems
- Liaise with the point-of-sale product vendor for maintenance, support, hardware swap outs, etc.
- Responsible for procurement and installation of new point-of-sale devices

**Operational Support**
- Ensure that all ICT services provided by external service providers are operational and report all risks and potential failures
- Monitors the work of outside contractors to ensure set standards are adhered to and all work is conducted in a safe and respectful manner ensuring no damage to existing infrastructure
- Identify and report risks to the Head of ICT
- Provide on-site and off-site IT and ICT hardware and software support to users and clients
- Facilitate the access of contracted service providers to secured venues
- Ensure that all work performed is documented and logged accordingly
- Ticket Management - ensure tickets are logged and resolved within SLA

**Desktop Support**
- Interact with numerous computer platforms in a multi-layered client server environment
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Ensure that all work performed is documented and logged accordingly Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment
- Facilitate the access of contracted service providers to secured venues Performs remedial repairs on computers, laptops, printers, and any other authorized equipment
- Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

**Minimum Qualifications and Experience**:

- Matric or equivalent
- Relevant Technical Certifications
- Those with a business or non-technical qualification could supplement their education with a certificate program, individual courses or directly relevant experience that provide the necessary IT industry knowledge required
- 2 - 3 years relevant experience in an ICT or Integrated Systems environment preferably in the hospitality industry
- Operational experience at a technician level
- Strong cabling and computer literacy skills
- Experience with fibre optic, RJ45 Ethernet, RJ11 Twin Pair telephony cabling and equipment, wireless technologies in a production environment

**Skills and attributes**:

- Well-groomed with a vibrant personality
- Stress resistant & flexibility
- Excellent Communication Skills
- Extensive client networking and relationship building skills
- Able to provide clear and effective communication of ideas, processes, and targets
- Innovative thinker
- Communication & Conflict handling skills
- Time management
- Quality driven
- Inspiring personality
- Problem solving and Analytical Skills

**Must be able to work abnormal hours (weekends and public holidays).**

**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.