Junior Business Unit Lead

**Who we are**

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

**Why choose us**

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Position Reports To: Head of Operations - Sub-Saharan Africa
Business Unit: Operations - Sub-Saharan Africa

Position Purpose:
To ensure operational control, client service consistency, and compliance across Local FM accounts and EA Category C contracts (if required) across the Sub-Saharan region. The Junior Business Unit Lead will serve as the bridge between site operations and strategic leadership, ensuring delivery excellence, team effectiveness, and adherence to commercial and regulatory requirements, while embedding standardised practices in line with organisational frameworks.

Key Responsibilities:
1. Operational Leadership

Lead all operational activities within assigned Local FM and EA Category C accounts (if required) to ensure consistency and compliance with company standards and contractual obligations.
Oversee the performance of site teams, contract support, and service delivery across all assigned/ managed accounts and portfolios.
Participate in and lead continuous improvement initiatives, driving standardisation across
Create and track performance goals and KPI, ensuring consistent service delivery, aligned to SLAs and KPIs, across diverse sites and geographic regions.
Ensure team members complete all necessary training and compliance.
KPI dashboard/ account performance review regularly
Drive operational readiness, including maintenance plans, site audits, safety file compliance, and periodic risk reviews.
Lead the execution of maintenance plans, safety programs, and service compliance using organisational tools and platforms.

2. Financial and Commercial Accountability
Own the business unit’s financial performance: revenue growth, margin improvement, and cost control.
Provide oversight on budgeting, forecasting, and commercial health of the accounts
Ensure adherence to financial governance, cost allocation principles, and risk mitigation across contracts.
Lead pricing reviews, financial modelling, and support in commercial decision-making.

3. Client Relationship Management
Act as the senior point of contact for client stakeholders, ensuring strong alignment with client goals and service expectations.
Lead executive and operational reviews with clients, escalating issues when required, while maintaining strategic relationships.
Conduct regular performance reviews, client meetings, and satisfaction surveys
Oversee SLA and KPI performance and drive collaborative service improvement plans.
Build and maintain relationships with client contacts across assigned accounts.

4. People and Culture Leadership
Provide leadership and direction to all direct and indirect team members across the portfolio.
Promote a high-performance, inclusive culture aligned with company values and leadership principles.
Oversee workforce planning, succession planning, and performance management across accounts.
Act as a coach and mentor to respective teams.
Ensure compliance with HR policies, labour laws, and performance management processes.

5. Compliance and Governance
Ensure business unit compliance with internal standards, regulatory requirements, and EHS/ OHS frameworks.
Drive a culture of safety and governance, embedding best practice across all operational touchpoints.
Participate in and lead risk reviews, governance meetings, and client assurance processes.
Embed a strong safety culture through audits, training, and incident follow-up.

6. Strategic Growth and Development
Identify and support the pursuit of organic and inorganic growth opportunities within client accounts.
Partner with the Business Development team to provide operational expertise in bids and transitions.
Participate in due diligence, mobilisation, and integration of new accounts.

Qualifications & Experience:
Minimum Requirements
Qualification in Facilities Management, Engineering, Business Administration, or related field. A combination of experience and education will be considered in lieu of a degree.
Minimum 5-8 years’ experience in regional account or business unit leadership within the Facilities Management industry.
Proven track record of delivering operational, commerci