Graduate Technical Support Specialist

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading. **Who Are We?** 1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey. We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. Learn more about our people brand by watching our culture videos: **Job Opportunity at 1Nebula**: This is a fixed-term contract role for 12 months based in Cape Town. The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondly, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client. **What You will do within this role (Your key responsibilities)**: - _Service Delivery Administration_ - Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required. - Effect any change control activities which may be required. - Ensure that all failures, as required by the client, are communicated to the IT management Forum. - Provide input to Steercom, change control, project and any other operational meetings with the client. - Compile and prepare various reports or inputs thereto, as required by the client. - Attend to the programming of systems. - Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/ equipment are functioning optimally. - Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network. - Achieve all project timelines implemented by Nebula or the Client. - _Knowledge Management_ - Contribute to the group’s telecoms knowledge. - Participate in training/networking sessions and events for both the client and Nebula employees, where required. - Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study. - _Product Development_ - Convert customer requirements into telecoms requirements, which could result in the new products. - Provide input into feasibility studies pertaining to the developing of new products. - Provide input relating to new offerings in the market. - _Design and Architecture_ - Provide input into the development and design of telecommunications systems and infrastructure. - _Continuous Service Improvement_ - Recommend areas in which the systems can be improved on site to secure costs savings for the client or additional value adds. - _Vendor Interaction and Administration_ - Liaise with providers with regards to the full spectrum of service delivery requests. - Ensure that vendor meetings are scheduled on a weekly and monthly basis. - Analyse stats supplied by vendors and recommend improvements on monthly basis. - Provide regular reports pertaining to vendor deviations and variations. - _Asset/Site Data Management_ - Maintain an asset register. **More about **Y**ou (**O**ur requirements for the role)**: - Relevant degree and an ICT certification in any of the telecommunications technologies. - CISCO Certifications are essential. - Proficient with MS Office Suite (Excel, Word and PowerPoint). - Technical knowledge: - CCNA - Basic Cisco Networking (WAN & LAN) - CCNP - Cisco VOIP - PABX’s - Video Conferencing - Basic understanding of Cloud services **Our **A**mazing **P**erks** - Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s 4 extra leave days annually - Access to our Well-being program and Employee support services - we believe in work/life balance being of utmost importance for you and your family so this perk is for them too. - Grow your skills and learn something new with paid for Microsoft courses and certifications. - Take up a hobby and unlock a training allowance every 2 years to do something non-work related. - Give back by participating in our Culture and Social Responsibility initiatives. **Your **Application