Branch Manager

The following subordinates will report directly to the Branch Manager:

- Assistant Managers
- Sales team
- General assistants
- Cleaners
- All Admin employees & front desk
- Logistics, Inventory staff & Drivers
- Security employees

**1.**

Ensures that budgeted sales turnover is achieved on a monthly and annual basis by:

- Setting, and managing monthly and daily Store/Individual sales targets
- Convening weekly/morning meetings to provide feedback on progress towards monthly targets.
- Retail customer service management. Assist staff with any difficult clients and takeover handling problematic issues or clients.
- Ensuring everyone in the store provides each customer with a unique buying experience.
- Monitoring competitor activity and trends in the market and providing feedback to General Manager.
- Maximising local events/community activities after consultation with General Manager.
- Commitment to the Company’s philosophy of complete customer satisfaction.

**2.**
- Maintain the team’s electronic attendance register on a daily basis
- Collate the team’s individual attendance registers
- Maintain the monthly team roster - the exchanging of shifts, etc.
- Monitor weekdays off when working Saturday.
- Ensure all staff confirms what days are taken off for and when.
- Recruitment of new staff.
- Create a culture of strategic excellence for long term continuous improvement and best practices.
- Create a culture of professionalism and integrity in all aspects.
- Complete performance tracking on all staff as required;
- Arrange casual staffing through reputable company approved third parties. Arrange and manage all extra casual staffing required as per company regulations.

**3.**

**Manage Cash-ups and banking procedures**
- Ensure all relevant administrative systems are implemented.
- Ensuring daily cash handling and banking procedures are implemented as per company policy and reporting discrepancies to the General Manager.
- Bank cash received on a weekly basis

**Cistech (Point of sale in store management)**
- Do all new training on Cistech
- Assist on any internal queries on Cistech
- Assist warehouse/logistics on reconciliations on Cistech
- Ensure that Cistech is up and running at all times
- Contact Innovation Systems when for any fault reporting on terminals linked to Cistech System
- Ensure that when Cistech is off manual systems are used to do sales
- Ensure that all manual sales are re-done on Cistech when up and running again.

**Manage Decorators commission procedures**
- Management of decorators commission process in store, including the following processes:

- Record sales to decorators that are due for trade commission
- Liaise with decorators in respect to queries with decorators commission paid/ not paid
- Receive list of recent approved decorators with percentages and load onto Cistech.
- Inform staff accordingly on which Decorators are approved

**Manage International payments and customers**
- Register all International clients with certified company documentation;
- Arrange with accounts department on approval and register as Vat Exempt clients;
- Ensure all invoicing and paperwork is done correctly for Export and assist consultant with documentation;
- Provide international client with relevant export documentation to transport company;
- Obtain payment confirmation for Forex payments and liase with Abby on Inward payments;
**Manage Account queries**
- Do all reconciliations necessary to clients accounts that are very complicated;
- Create Statements for large client accounts;

**General Admin duties**
- Administer the petty cash box
- Ordering supplies, all internal stationery.
- Actioning all price changes.
- Identifying and rectifying pricing/coding errors.
- Maintain the First Aid kit
- Maintain the key schedule and update key tag changes
- Oversee and manage all custom orders to suppliers;
**Liaison**
- Liaison with suppliers and contractors: Skip exchange, City Council, etc.
- Liaison with decorators, etc.
- Liaison with store managers, Head Office, warehouse, other branches, etc.

**4.**
- Ensure that all staff computers are running an connected to network and internet;
- Arrange with IT Department if any IT assistance is required;
- Be fully trained on all IT requirements. Know where all servers are located and how to reboot all systems in the case of power failures;
- Be fully trained on how to reboot IT systems internally without assistance from HO if not available;
- Ensure that all UPS’s are working to protect pc’s;
- Check that all equipment reboots correctly and Iconnect (telephone) systems reboot correctly.
- Report all IT issues and resolve with Andrew in IT department;
- Arrange for replacement of faulty Computer screens, keyboards etc;
- Ensure that all external credit card terminal machines are in working condition and ready for use in case of power failure;
5. Expense Control
- Maintains store controllable expenses within budget by:

- Authorising and moni