Branch Manager

2 weeks ago

Sandton, South Africa Raizcorp Full time

**Branch Manager - Learning and Projects | Sandton, Johannesburg**:
Are you an accomplished leader with exceptional people management experience — someone who thrives on developing teams, driving operational excellence, and creating outstanding client experiences?

In this pivotal role, you will oversee the end-to-end delivery of multiple bespoke entrepreneurial development programmes, while managing a diverse team of business coaches (Guides), facilitators, administrators, and support staff. Your leadership will ensure seamless operations, exceptional team culture, and consistent delivery of a first-class learning experience for our entrepreneurs.

**Key responsibilities**:
**People leadership and performance**:

- Lead, coach, and inspire a multi-disciplinary team of business coaches, facilitators, and support staff.
- Build a high-performance culture grounded in accountability, empowerment, and professional growth.
- Manage performance, capacity planning, and morale to ensure your branch operates at peak effectiveness.

**Operational and Centre management**:

- Oversee the day-to-day operations of the learning centre — ensuring excellence, punctuality, and readiness in every session.
- Drive operational efficiency and attention to detail, much like managing a high-performing hospitality venue.
- Maintain facilities, logistics, scheduling, and overall readiness to create a seamless, professional experience.

**Program and project management**:

- Manage the full lifecycle of multiple sponsored learning programs — from initiation to graduation.
- Lead the delivery of complex, compliance-heavy projects with multiple stakeholders.
- Ensure that every program achieves its key outcomes, timelines, and sponsor expectations.

**Compliance and data reporting**:

- Maintain impeccable data accuracy and adherence to compliance requirements.
- Deliver detailed, insight-driven reports for leadership and sponsor clients.
- Uphold the integrity of program data across all systems and activities.

**Stakeholder and client engagement**:

- Represent your branch in high-level sponsor meetings, confidently engaging with senior executives and funders.
- Translate client expectations into effective delivery actions.
- Build long-term, trust-based relationships with key stakeholders.

**Experience and qualifications**:

- Minimum 5 years’ leadership experience in team-based operations — **hospitality or hotel management experience is highly advantageous.**:

- Proven success in managing large, diverse teams and driving consistent performance.
- Strong project or operations management background in structured, compliance-driven environments.
- Excellent interpersonal and communication skills, with a natural ability to lead and develop others.
- Tertiary qualification required; formal project management credentials (e.g., PMP, PRINCE2) are advantageous.
- Strong data literacy, business acumen, and organizational discipline.
- Valid driver’s license and reliable vehicle.

**Who you are**:
You’re a **people-first leader** who thrives on building structure, developing others, and driving excellence. You bring the calm authority and service mindset of a seasoned hospitality professional — ensuring every detail is handled, every person feels supported, and every project is delivered to the highest standard.

If you’re a **natural motivator and operational leader** who loves transforming teams and delivering exceptional service, this is your next career move.

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