Accessories Salesperson Kia South Africa

**Position Overview**:
**Specific Role Responsibilities**:

- **Sales Generation**:

- Promote and sell a wide range of automotive accessories, including but not limited to, car electronics, exterior and interior accessories, maintenance products, and performance parts.
- Achieve monthly and annual sales targets as set by the Sales Manager.
- Identify new sales opportunities and build a strong customer base within the target market.
- **Customer Relationship Management**:

- Provide expert product advice, educate customers on the latest automotive trends, and suggest the best products based on customer needs.
- Offer tailored solutions to customers’ requirements, ensuring a high level of customer satisfaction.
- Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- **Product Knowledge**:

- Stay up to date with the latest automotive accessory trends, technologies, and product offerings.
- Be well-versed in the specifications, installation processes, and benefits of the accessories you sell.
- Conduct product demonstrations and explain features and benefits to customers.
- **Inventory and Merchandising**:

- Assist in managing stock levels, ensuring that best-selling and seasonal products are well stocked.
- Ensure displays are visually appealing and organized, promoting the accessibility of products.
- Monitor inventory levels, provide regular reports on stock, and highlight products that need replenishment.
- **Sales Reporting**:

- Keep accurate records of sales transactions and customer interactions.
- Provide regular sales reports to the Sales Manager, detailing performance, customer feedback, and opportunities for improvement.
- **Market Research**:

- Stay informed about competitors' offerings, pricing, and promotions.
- Gather customer feedback to identify trends, demands, and potential areas of growth for the product line.
- **Collaboration**:

- Work closely with the marketing and after-sales teams to ensure smooth product launches and customer retention initiatives.
- Coordinate with the logistics department to ensure timely delivery of accessories to customers.
- **Customer Follow-up**:

- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Upsell and cross-sell additional automotive products to enhance the customer experience.

**Qualifications and Experience**:

- **Experience**:

- Minimum 2-3 years of experience in retail sales, preferably in the automotive industry or related sectors.
- Experience with automotive accessories or aftermarket products is highly desirable.
- **Technical Knowledge**:

- Strong understanding of automotive accessories and aftermarket products.
- Ability to explain technical specifications and installation processes to customers in an easy-to-understand manner.

**Education**:

- Diploma or a degree in business, marketing, or a related field is a plus.

**Skills and Personal Attributes**:

- **Sales Skills**:

- Proven ability to meet and exceed sales targets.
- Strong negotiation, persuasion, and closing skills.
- Ability to identify customer needs and provide tailored solutions.
- **Communication**:

- Excellent verbal and written communication skills.
- Ability to build rapport with customers and understand their needs.
- **Customer Service**:

- Strong problem-solving skills with a customer-focused approach.
- Ability to handle customer complaints and resolve issues quickly.
- **Organizational Skills**:

- Ability to manage multiple tasks, prioritize, and meet deadlines.
- Strong attention to detail, particularly in inventory management and sales reporting.
- **Technology**:

- Familiarity with point-of-sale (POS) systems and CRM software.
- Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook).

**Personal Attributes**:

- Passionate about cars and automotive accessories.
- Self-motivated, driven, and goal-oriented.
- Outgoing and personable, with a positive attitude and strong work ethic.