Customer Care Consultant Kia South Africa

5 days ago

Germiston, South Africa Motus Corporation Full time

**Position Overview**:
**Specific Role Responsibilities**:
Duties and Responsibilities:

- Assisting customer and dealers with complaints
- Assist with resolving customer and dealer disputes
- Assist with negotiations between dealers KIA Motors and the customer
- Take responsibility of your customers and ensure they are kept updated
- Customer Service support to KIA Motors Departments and Dealer networkProcess and Governance
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Communicate and liaise with clients, manufacturers, suppliers, representatives and other internal departments to facilitate information dissemination, flow and customer satisfaction and feedback
- Liaise with customers, service workshop, OEM and other relevant stakeholders to resolve problems, faults and other issues
- Provide support to customers and escalate unresolved queriesFinance
- Execute work activities effectively and efficiently in order to prevent financial losses Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful mannerPeople
- Attend training initiatives to improve work quality and enhance own skillsKnowledge and Skills

**Qualifications and Experience**:

- Tertiary Qualification and strong Working Knowledge of Automotive OEM Customer Care and Service disciplines advantageous
- Must have a Minimum of 1 to 3 years’ experience in Automotive OEM Customer Care
- Automotive OEM experience advantageous
- Excellent English Language and Communication skills
- Able to work in a high pressure, competitive Automotive Manufacturer environment
- Stable track record and contactable references
- Computer Literate - MS Office (Excel, Word, PPT), Adobe
- Knowledge of the Salesforce system would be advantageous
- Must be able to generate reports and analyse informationTechnical Competencies

**Skills and Personal Attributes**:

- Strong telephone etiquette
- Good planning and organising skills
- Fastidious attention to detail
- Able to use initiative
- Responsible and action oriented
- Client Orientation and Customer Focus
- Customer Liaison
- Query Resolution
- Trust and Integrity

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