Branch Administrator D

2 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- Helpful
- Effective
- Ethical
- Innovative
- Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

**purpose**:
To manage and control all administration and risk activities for a branch. Ensures compliance to all banking procedures and policies.

**experience and qualifications**:

- Relevant 3 year industry related degree. - 4 to 5 years banking experience.
- **additional requirements**:
**responsibilities**:

- Control and manage the branch cash holdings. - Control the general ledger and office accounts for the branch. - Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency. - Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. - Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members. - Enable service delivery through implementing systems and processes to improve service by implement quality systems and metrics for measuring administrative service levels and satisfaction. - Deal with any customer related enquiries and complaints in a professional manner, as specified in the service standards. - Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress. - Comply with governance in terms of legislative and audit requirements. - Develop and implement business cases for process enhancements and new processes and products within a Business Unit with quantify benefit and process metrics for measuring efficiency of all key business processes. - End-to-end cash and stock management for branch through a user management (system). - Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data. - Manage personal and management development to increase own skills and competencies for the managerial function and future leadership growth opportunities. - Plan and manage own and direct reports performance



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