Change Consultant

The Change Consultant will be the coordinator to act as a bridge between different departments, streamlining efficiency and delivery of VAS objectives.

**Key Responsibilities**:

- Assess and plan change interventions for tier 1 group systems project implementations
- Identify training and project communication needs

**VAS, Hi and Fintech co-ordination**
- Ensuring that all strategic goals from different product owners are planned and aligned managing the annual Calendars of Business as usual changes as well as new initiatives launching.
- Coordination with heads of function and Change Management to plan, organise and track projects ensuring deadlines are met
- Identifying and resolving issues and bottlenecks or conflicts in project dates.

**Learning architecture Development and Implementation**
- Identify, develop, and implement the appropriate learning architecture (Systems, platforms,learning methodologies/approaches) for the VAS, hi and Fintech projects
- Continuously improve the standards and processes for implementation and maintenance
- Optimise learning processes for efficiency through continuous reviewing and evaluation
- Develop and execute training implementation plans, including drafting communications, managing the translation process, liaising with SME’s

**Content Design**
- Produce, edit, and deliver engaging training content through web-based, instructor-led, and virtual classroom learning formats.
- Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.

**Stakeholder Management/Partnerships**:

- Engage with stakeholders to ensure that individual, brand and business needs are identified within the project scope
- Partner with stakeholders to ensure that learning delivery has mínimal impact on the day-to-day business operations
- Work with Change Lead and SMEs to develop course content using appropriate instructional design including digital learning

**Manage Team Subject Matter Expertise**
- Deliver instructor briefings, instructor skills training and train-the-trainer events to facilitators on an ongoing basis and as required for new releases and system updates
- Serve as first point of call for queries regarding training content and execution

**Conduct Change Training Interventions**
- Presents solution information utilizing course materials to the brands
- Conducting solution re-enforcement sessions to encourage adoptions and accurate utilization of the products and systems.

**Qualifications and Experience**:

- A relevant tertiary qualification
- Knowledge of the TFG’s ADKAR change methodology
- At least 3 years of experience in Change Management processes and procedures
- Prior experience in systems project implementation.

**Skills**:

- Change Management Expertise
- Negotiation skills
- Communication skills
- Systemic thinking
- Stakeholder Management
- Ability to analyse alternative and recommend solutions
- Strategic Thinking
- Projection Management

**Behaviours**:

- Business Insight - applies market and business insights in order to drive organisational objectives
- Collaborates - effectively works with others to achieve shared goals
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Decision Quality - consistently makes timely, well-rounded and informed decisions
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives