Benefits Consultant

The Benefits Consultant II is responsible for designing and managing comprehensive benefits programs. They ensure that benefits strategies are competitive and aligned with business objectives, and they provide expert advice to HR and management teams. Additionally, they oversee the implementation of benefit change projects and support the roll-out of the benefits plan, including communication and post-implementation support.

**Key Responsibilities**:
**Delivery of benefits and change management activities**:

- Guided by the annual rhythm plan execute meet deadlines within SLA, including business and stakeholder readiness
- Ensure that all benefit change project are planned and effectively implemented
- Assist the SPA with the roll out of the benefits plan including communication plan, required consultation and post implementation support
- Work with System and Reporting team to ensure all benefit data is tracked and available for reporting requirements as well as compiling the relevant reports and providing feedback
- On-going reporting, database management and matrices

**Liaison and case management with TFG’s 3rd Parties [i.e. Disability, COID, Medical Aid etc.]**:

- Ensure readiness of the HR Services support teams in order to meet lead times, delivery and ensure timeous and quality completion
- Execute operational activities for / through relevant third parties
- Partner where relevant in order to ensure delivery of necessary outputs as per the SLA, agree delivery and ensure timeous and quality completion
- Ensure effective disability case management, analysis and reporting
- Escalate delivery or operational concerns with the relevant relationship holder
- Attend operational meetings with third parties
- Partner to deliver end-to-end digital / e-solutions
- Partner with external suppliers on new or enhanced processes to establish agreed lead times and timeous and quality delivery

**Identify and manage potential risks**:

- Ensure Benefits process and practices meets compliance requirements
- Identify and provide recommendations to address non compliance Ensure all significant legislative risks / compliance issues are escalated to Benefits Manager and or SPA Benefit / relevant Specialists

**Continuous Improvement**:

- Identify opportunities for improvement in Benefits processes and communicate these to Benefits Manager for consideration
- Execute User Acceptance Testing activities aligned with Systems & Reporting team testing periods

**Problem Management / Escalation Management**:

- Communicate all significant risks to delivery to the Benefits Manager
- Escalate any deviation to policy and provide recommendation to Benefits Manager or relevant SPA Benefits for decision

**General: Benefits and People Shared Services Support**:

- Assist other teams members, and / or in broader People Shared Services: Operations according to resource needs (valley periods, emergencies, projects)
- On request, act as 2-I-C to Benefits Manager (e.g. during absence; taking the lead on a project; etc)
- Make recommendations and proposals to improve shared service effectiveness and efficiency

**Qualifications and Experience**:

- HR/Psychology Degree or equivalent
- 3 to 5 years functional Benefits experience.
- Disability and COID and Medical Aid Experience [including 3rd party management]
- Africa Benefit management experience [advantageous]
- Wellness experience [advantageous]
- Understanding of the TFG business context

**Skills**:

- Review and Reporting
- Managing Change
- Business Case Contribution
- Business Process Modeling (BPM)
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Human resources systems and tools
- Presentation Creation
- Spreadsheet Expertise
- Employee Relations
- Learning Solutions Development

**Behaviours**:

- Business Insight - applies market and business insights in order to drive organisational objectives
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
- Decision Quality - consistently makes timely, well-rounded and informed decisions
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growthTeam player with good interpersonal competencies
- Able to influence business and get buy-in from stakeholders