Retention Specialist

1 week ago

Cape Town, South Africa One Source Direct Full time

**Retention Specialist Job Description**

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

**Retention Specialist Responsibilities**:

- Communicating with customers and sales representatives.
- Analysing customer behaviour.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Develop and implement retention programs: Design and implement programs like loyalty schemes, exclusive offers, and educational resources to incentivize customers to stay.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behaviour reports.
- Building positive relationships with customers and business associates.

**Retention Specialist Requirements**:

- 3+ years’ experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

Contract Position - 6 months

Salary - R30 000 to R40 000 pm

**Job Type**: Temporary
Contract length: 6 months

Pay: R30 000,00 - R40 000,00 per month

Work Location: In person

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