Retentions Specialist

5 days ago


Cape Town, South Africa RSAWEB Full time

Overview Cape Town, South Africa | Posted on 01/09/2025 RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. We have built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town. Our Products and Services include Fibre-to-the-Business (FTTB), Mobile connectivity and data management, and Cloud infrastructure and more. Our mission and values guide every customer interaction and connection. Where the successful candidate fits in: The position is for a Retention Specialist in the RSAWEB Business team based in the Cape Town office. You will work closely with the Sales Managers (Direct and Channel), as well as the Head of Enterprise. The successful candidate will drive a customer-centric approach to manage the customer retentions process from start to finish with initiative. You will help define and adjust the customer retention process for the RSAWEB Business team. This role is part of the Business Operations Team and reports to the Operations Manager, with stakeholder engagement being a key component. You will interact daily with cross-functional teams, including Sales Managers for Direct and Channel Sales, the Head of Enterprise, and



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