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Customer Acquisition and Retention Specialist

2 weeks ago

Cape Town, South Africa Cap-H Technologies Full time

One of South Africa's premier smart device and home automation companies at the forefront of IoT need a customer acquisition and rentention specialist to join their customer success team. The customer acquisition and retention specialist will liaise with our operations team, in converting customers that enquired after; signed up for and/or took quotations on our product and decided not to go ahead, or whose homes did not comply with our installation standards previously. The customer success specialist should have a background in sales, but also have a strong customer services skillset.

Understand our entire range of products.
Work with the operations team to determine unsuccessful sales leads.
Convert unsuccessful sales leads into paying customers.
Convert incoming leads into sales.